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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 22 reviewers.
Rated 4 out of 5 by Nice Insert...Just what I needed For the price, this down blend fills out my 20" pillow cover perfectly. Nice fluff. March 22, 2013
Rated 2 out of 5 by Not full enough When I unpacked the inserts, they were very flat. I assumed that this was a result of being wrapped and packaged for shipping. After putting the inserts into my pillow covers, they do not stay full-looking. They are very soft, but they do not provide a full look for pillows. January 17, 2013
Rated 5 out of 5 by great product I ordered five pillow covers and insert pillows. Love the pillow covers, just as beautiful as they looked in the picture. The inserts are high quality and perfect. One insert pillow that was sent was the wrong size... customer service was great about gettting the right one sent immediatley. They were very nice and also professional. This company is great to work with. December 27, 2012
Rated 5 out of 5 by Pillow inserts are wonderful! I was so surprised to find that the pillow inserts were so soft yet firm enough to well form the square. This size was purchased for our family room and I'm sure the big pillows will put some grandchildren to sleep. I may purchase some for my own bedroom too! The best pillow inserts I have ever seen, the covers I purchased are great as well. Thanks Ballard December 2, 2012
Rated 5 out of 5 by These inserts are terrific! I am really pleased with the quality of these down inserts! They "sink in" for comfort, but fluff right back up to keep a crisp look on my couches/beds. I use the 26" ones for all of my Euro shams! October 25, 2012
Rated 5 out of 5 by Just what I wanted. The pillows are properly sized, full and delightfully soft. Prior to buying them, I purchased from Ballard a duvet and matching shams; the pillows are now in the shams, and the three together give a formerly so-so bedroom a designer look. Ballard has become my go-to home place. Ms. Jane Flink June 18, 2012
Rated 5 out of 5 by Very cool pillows These are just the right size to put in chairs. Burlap is so popular and the monogramming is beautiful. March 1, 2012
Rated 5 out of 5 by This product is great looking! I ordered a gold/yellow pillow cover with deep purple initials and I am so pleased. Love it and love Ballard. February 24, 2012
Rated 4 out of 5 by great pillows and pillow inserts I really like my velvet pillow covers. The inserts are also very comfy, although I might like them to be a bit fluffier. The Ballard phone rep told me to order an 18" insert for a 20" pillow. I still wonder if that is correct. But it does work since I stacked two pillows against each other and they're not so fluffy that they are overbearing together. Generally, I am pleased with my pillows and inserts. February 5, 2012
Rated 2 out of 5 by Pillow is too soft. I love the pillow case I purchased however, the pillow insert was too soft. When you lean against it, it goes flat. Will not purchase another one. November 11, 2011
Rated 5 out of 5 by Beautiful Hurricane Lamp This hurricane lamp is so much nicer in person! The glass work is really lovely, lots of texture. Plus, the base and top are nice and heavy, so fears of tipping the lamp over. It is large and substantial. We're going to buy two more for our outdoor table on our side patio we're so happy with this product! October 28, 2011
Rated 5 out of 5 by Great Throw Pillows and Covers I purchased 3 pillows with 3 velvet apple covers. I had Live, Love, Laugh embroidered on them. They look great! I love the apple velvet pillow covers. September 22, 2011
Rated 5 out of 5 by Sumptuous! I love comfy things and this insert fits the bill! It's soft yet holds a nice shape. I would definitely recommend this pillow insert to my friends! September 18, 2011
Rated 5 out of 5 by Adorable pillow I used the pillow in my guest room as an accent pillow. It looks great! Now all I need is a matching chair and the room is complete. September 7, 2011
Rated 5 out of 5 by The pillow insert did it's job As usual, Ballard Designs has not let me down. All products came perfect and are of wonderful quality. September 1, 2011
Rated 5 out of 5 by Excellent I love everything I have purchased from Ballard Designs..especially the pillow covers and inserts for my couches and bed... Super quality, beautiful monogramming and best of all amazing price... I will shop here again and again.. August 28, 2011
Rated 5 out of 5 by Perfect in every way! Great size, hemp fabric, filing, monogram detail. Another wonderful purchase from Ballard! August 17, 2011
Rated 2 out of 5 by The pillows are ok. They are not stuffed as full as the ones I normally get, but the price is right. You need to take it into consideration if you are sewing covers for them. March 17, 2011
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Product:FP754-Ballard Basic Pillow Insert - 26 inch

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