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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Please make your personalization selections below including entering characters (remember to scroll to ensure you are viewing all available options).
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Ballard Basic Pillows 18" 4.6 5 168 168
love how you can personalize pillow love my boudior pillow and how you can personalize it. Mine sits in my chair which I use every day and get to read it's inspirational message. March 16, 2011
Great accent and added comfort the 12x20 pillow adds a touch of color to a high hardback dining armchair while adding needed cushioning for comfort. April 16, 2011
Beautiful pillows! I bought the burlap pillows and had them monogrammed. They are not only beautiful but are great quality pillows! Could not be happier! March 16, 2011
16x20 velvet pillow Love the pillow and price a lot of value for the special price. Free monogramming was a bonus! April 13, 2011
product nicer in person than in picture. I ordered a momogrammed pillow that was very nice material and looked like I paid more than I did. Excellent service. March 16, 2011
great product Very pleased with these Kitchen seat cushions; they are comfortable,maintain their shape and look attractive. March 16, 2011
Great quality! These are really nice quality linen pillows - especially for the price. The inserts are high quality, too. March 17, 2011
I am very happy with the pillows. I love my pillows from Ballards. All of your items that I have ordered have been top notch quality. March 16, 2011
Love the pillow. I really love this pillow. The color is very rich and it has maintained its shape very well. March 16, 2011
Embroidered Pillows Absolutely love your products. Great job on embroidering my pillows. We love them. March 16, 2011
Great Buy! The Pillows made a quick seasonal change for my livingroom sofa. A great value! March 17, 2011
Better than expected! These pillows are just what I wanted - only better. I'm a happy customer. :) March 16, 2011
Love these pillows! Great pillows! Look great on my sofa and have held up great! March 17, 2011
Loved my new pillow. My new pillow is great, but I thought it was bigger. March 16, 2011
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Product:FP701-Ballard Basic Pillows 12" x 20"