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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Essential Pillow with Insert 18 inch 4.6 5 167 167
great quality Excellent quality- monogramming came in a variety of colors and fonts. Would purchase again. January 9, 2012
Great little pillow! Cute addition to our sofa. Monogram was beautiful and shipping was fast! January 7, 2012
Beautiful pillow, outstanding quality, terrific price! I will never buy basic pillows anywhere else. The quality is outstanding, just like everything Ballard. The price can't be beat! December 6, 2011
Love your pillows! I order approximately 12 pillows for my friend and myself. Quality is outstanding and monogramming adds that extra and the best thing about the monogramming is that it is free. Most other mail order companies charge at least $5.00 or $6.00. I did have one pillow case that I needed to send back because of a flaw. The order was handled with speed and the return was also quick. July 1, 2011
well made but not quite ready to use This is one of seven pillows I ordered, and I like them all. They are sturdily constructed and quite attractive. The only drawback was that the seams were not pressed, plus the cover was tightly folded for shipping. It needed to be thoroughly ironed before I could put it on the insert. For the price, variety of sizes and fabrics, I'd probably get them again, though. July 11, 2011
Good pillow The pillows are pretty and serviceable, standing up to lots of use. December 27, 2011
love the personal touch So glad I found these pillows, you can add your own personal message . I've already ordered a few and plan on ordering more. Love these beautiful pillows,such a great way to give your home that special flair. October 28, 2011
Great colors and wonderful quality I am quite jpleased with my pillows; we use them in the dinette area for support on the chairs and extra color. Thanks for a great product. Will be buying more. November 12, 2011
a great basic i bought a plain linen pillow as a throw for a paisley linen chair..it was a bit plain, so i affixed some old pins to it (gold and amber...)..looks great! it just needed a little touch of color :-) the quality of the pillow is quite good..stitched properly and just the right amount of "poof".. August 4, 2011
Excellent quality. The Ballard Basic pillow is not only an excellent value, but the quality is also outstanding. I've ordered these pillows several times over the years and am never disappointed! October 12, 2011
Great Quality Pillow These are great quality pillows at a very affordable price. The monogramming is well done and adds to the beauty of the pillow. Would highly recommend. They were also shipped out very fast. Thank you Ballard! September 21, 2011
Ballard Basic Pillows This size is one of my very favorite. 15x30. Love every fabric I've ordered in pillow covers as well. From velvet to standard material on other covers. Have been happy with all of them. Except the burlap. It's just too rough and not comfy for my home. August 4, 2011
Wonderful, high end pillows Adds a personal touch with the monogram. Very nice fabrics, well made with plush down inserts. Very high end at a better price! October 14, 2011
EXCELLENT QUALITY This pillow is just what I expect from Ballard. Exactly as pictured plus, on close inspection, it has quality fabric, excellent workmanship and a beautiful monogram! Perfect! September 17, 2011
Great pillows I would definitely recommend Ballard's pillows to anyone and have. My only complaint is that I think the shipping price is too high. September 15, 2011
Affordable quality! The pillow inserts were soft and comfy and the pillow covers look great. The colors on the website looked exactly like the actual pillow cover. September 7, 2011
LOVE these pillows! I ordered two black check pillows with inserts with a single letter monogram on each. The fill is divine! The monogram is flawless. And the pillows are well constructed and stunning. I have a matching black check lamp shade in an adjoining room and automatically my home looks pulled together in a fresh and bold way. March 16, 2011
A great and simple pillow! I love the Ballard Basic pillow and that you are able to pick your own pattern, which are lovely by the way. The pillow is soft and the perfect size for my couch. July 6, 2011
great pillows I really like these pillows. They are "slouchy" which makes them a bit more casual, so this is something to consider. They are very comfortable and soft and the monogramming is great. I decided on words: peace and quiet (for bedroom chairs) and the font is fantastic! March 22, 2011
This pillow has a classic look. This pillow sits on my sun room chaise and it adds color and interest to the chair. The monogram adds a touch of class. I also have a 12x18 with my husband's monogram on a different pillow. Great additions to the overall design of the room. April 16, 2011
Perfect Pillow *perfect size and shape *not too hard and not too soft/both insert and cover *pattern and color blends in very nicely with current decor *easy to clean when necessary June 16, 2011
Exactly as marketed. Very nice pillows for the price. There are none that I can find on the market any better for the price. Fabrics are good and monogram is good. June 4, 2011
Pretty and affordable. I love to change my pillow covers from time to time to freshen up the room or for a change of season. Ballard has great pillow covers and pillow inserts at a reasonable price. April 30, 2011
The pillows are very well made. I love my new pillows! They are the perfect addition to my living room. The inserts make them really comfortable as well. June 11, 2011
solid with initials embroidered on pilow looks great on sofa with other pillows. (Love seeing my initials everyday) As always Ballards' merchandise is of high quality...I'm NEVER disappointed. My only problem is that I want to order more!!!!!!!! March 16, 2011
Antoher great pillow from Ballard Cannot beat the price for these pillow covers with inserts. Had to wait a while on this one since it was on back order but well worth the wait. May 9, 2011
Great pillow, great value These are great pillows! The monogramming is a bonus and looks fabulous. Great value for the money. May 31, 2011
The insert does not fill it out, the pillows look slouchy and sloppy. The insert does not fill the pillow out, they look sloppy and slouchy. I was not very happy with this purchase. March 16, 2011
Great Pillows!!! These pillows are wonderful, very classy, I would recommend them to anyone. March 16, 2011
Perfect! The pillows were exactly what I needed and the price is great! March 16, 2011
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