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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essential Throw Pillow - 18" is rated 4.6 out of 5 by 135.
Rated 5 out of 5 by from Linen pillows I bought 2 spa linen pillows for chairs in my bedroom and bought 1 natural linen pillow for my bed. These lumbar pillows are great color and value.
Date published: 2012-05-24
Rated 5 out of 5 by from great pillow This is the third pillow from this line that I have ordered (different size though). Well made, color is consistent with others I have ordered, love that I can launder the cover if needed. Excellent product.
Date published: 2017-01-15
Rated 5 out of 5 by from Awesome! I have two of the Dodie Beige pillows and they are beautiful! Very good quality and comfy. Highly recommend!
Date published: 2015-09-13
Rated 5 out of 5 by from I love my pillow covers and inserts, they are beautiful and practical for a house with pets and young children! I have a busy household with two children and three dogs and needed pillows for my sofa that looked great, would be high quality and hold up well. They look beautiful and are so comfortable. I would definitely recommend this product to anyone! I spent lots of time researching pillows all over the internet and these are the best out there! I am going to be ordering more in the future!!! I love Ballard Designs
Date published: 2012-03-09
Rated 5 out of 5 by from Excellent value, very pretty I ordered several pairs of these as gifts. One set I goofed on. I ordered red and should have ordered southern red because it was more cranberry red than orange so I cannot blame Ballard. One set came unmonogrammed - not sure who's fault that was but Ballard had a replacement set in my hands in two days. They were made well. Fabric was very nice and monogram was lovely. More than satisfied despite the few issues that may have been customer generated. Fabulous customer service.
Date published: 2012-01-14
Rated 5 out of 5 by from The pillow is so striking I have gotten so many compliments on the monogramed pillow cover. It is very good quality and I plan to give them as Christmas gifts.
Date published: 2011-07-27
Rated 5 out of 5 by from Better than I expected! These two little pillows are our favorites on the whole couch. We recently replaced all the throw pillows in our media room. My Aunt recommended I get them all from you, and now I wish I had listened. The soft down feel is so comfortable and the fabric is both sturdy and beautiful. Everyone gets to movie time fast to try and get the only two we have. I'll be getting more! They have been bettter than I expected!
Date published: 2012-04-06
Rated 5 out of 5 by from Great Quality! Was looking for a pillow that I could have monogrammed for my couch. I have Burlap through out my house and thought it would be a great compliment. And how it was!!! I get more comments (positive) about that one pillow! So much so I ordered the Shower curtain with the fringe for my master bath!!! Only downside is that it is on B/O till Feb! YEAH for Ballards!!!!
Date published: 2011-11-28
Rated 5 out of 5 by from Happy camper. I made a mistake while placing my order - YOU helped me resolve this issue easily. I appreciated that. I'm very pleased with the "most bang for the buck" quality...very pleased indeed.
Date published: 2012-02-19
Rated 5 out of 5 by from Great quality and a beautiful addition to my home's decor I love the goose pillow insert and the cover itself is made very well. A nice job was done on the embroidery. It adds so much "hominess" to the bench I also ordered from Ballard. I have been a big fan for a long time. Thank you for great quality and unique products.
Date published: 2011-12-17
Rated 5 out of 5 by from Great Pillows!!! These pillows are wonderful, very classy, I would recommend them to anyone.
Date published: 2011-03-16
Rated 5 out of 5 by from Well made product These pillows are well made and look great. Couldn't be happier with my purchase. I will always buy my pillows from Ballard. You can't beat the price...especially when there is a sale. I have shared this info with my friends as well.
Date published: 2013-05-08
Rated 5 out of 5 by from This is a devine pillow! I was very pleased when I opened the box to see my monogrammed pillow. The insert is very comfortable and fits the "zippered" cover very well. The construction and material of the cover are excellent and the monogram well done--the finishing touch. I get a great feeling of pleasure and satisfaction everytime I look at the pillow. Can't wait to order more!
Date published: 2013-03-22
Rated 5 out of 5 by from Great pillow! I purchased a burlap pillow in 12x20 and had "relax" embroidered in brown (silly, I know, but I like a quirky accent here and there). It is on my coventry bench in my kitchen and I just love it! Somebody had commented on the insert not filling the pillow out, that was not a problem with mine. The burlap was a great weight, nice and hefty, not that lightweight type you find in some of the retail stores. I will likely come back for a couple more in the future.
Date published: 2011-04-05
Rated 5 out of 5 by from Beautiful I ordered two of these pillows for my living room. They add just the right touch to my couches without taking up too much sitting space. I usually sew my own decorative pillows but this particular set I could have not completed for the price Ballard Designs offered. It was a great deal and the quality is up to my high standards.
Date published: 2012-11-15
Rated 5 out of 5 by from Awesome monogramed pillow I ordered the natural burlap color to use with my bedding as I have the burlap bed skirt from Ballard. I used the dark chocolate embroidery on it. It is beautiful and classy and so... reasonable for the quality of the item.
Date published: 2012-01-27
Rated 5 out of 5 by from Great product! This pillow is great! EXACTLY what I wanted. The blue and white was perfect!
Date published: 2012-03-14
Rated 5 out of 5 by from a great basic i bought a plain linen pillow as a throw for a paisley linen chair..it was a bit plain, so i affixed some old pins to it (gold and amber...)..looks great! it just needed a little touch of color :-) the quality of the pillow is quite good..stitched properly and just the right amount of "poof"..
Date published: 2011-08-04
Rated 5 out of 5 by from Love my pillows! I am very pleased with the pillows I ordered - two were identical and the third was different fabric with different monogram. All three arrived looking absolutely perfect! I also bought the inserts and they were very good quality too. AND I think for monogrammed pillows with inserts they were a great value.
Date published: 2012-04-14
Rated 5 out of 5 by from Absolutely beautiful! This monogramed pillow cover is absolutely beautiful! Customer service was so gracious and I plan on purchasing another for a gift! I LOVE Ballard Designs!
Date published: 2012-03-08
Rated 5 out of 5 by from Great Pillow I really like this pillow that I purchased in the toffee check. I also bought the matching check cushion that goes on the farmhouse bench. I paired it all with a sunflower embroidered pillow as an accent. It looks so great! The pillow cover is well made, and the self piping adds class. I expect to get a lot of wear out of this item. The fabric seems substantial.
Date published: 2014-04-23
Rated 5 out of 5 by from Perfect! I ordered this pillow for my chair and a half and it is perfect! High quality fabric and monogramming.
Date published: 2012-11-05
Rated 5 out of 5 by from Stunning I ordered three and plan to give two away as Christmas gifts, keeping one for myself. I always enjoy giving gifts which I know the persons will enjoy receiving and making it something special for them....like the monogramming on each pillow with their initials. Should not be a problem with how to care for the pillowcases as they can be easily removed for cleaning. Love that!
Date published: 2012-12-15
Rated 5 out of 5 by from Love your pillows! I order approximately 12 pillows for my friend and myself. Quality is outstanding and monogramming adds that extra and the best thing about the monogramming is that it is free. Most other mail order companies charge at least $5.00 or $6.00. I did have one pillow case that I needed to send back because of a flaw. The order was handled with speed and the return was also quick.
Date published: 2011-07-02
Rated 5 out of 5 by from love the personal touch So glad I found these pillows, you can add your own personal message . I've already ordered a few and plan on ordering more. Love these beautiful pillows,such a great way to give your home that special flair.
Date published: 2011-10-28
Rated 5 out of 5 by from LOVE these pillows! I ordered two black check pillows with inserts with a single letter monogram on each. The fill is divine! The monogram is flawless. And the pillows are well constructed and stunning. I have a matching black check lamp shade in an adjoining room and automatically my home looks pulled together in a fresh and bold way.
Date published: 2011-03-16
Rated 5 out of 5 by from Beautiful Pillow - Nice Material I ordered a pillow and had it monogrammed for my son's room. The pillow insert is real down so it is super soft, but holds its shape well. The pillow cover is very well made, the material soft, and the monogramming is beautiful! Although it is for my son's bed (he is 15 - and may not match my level of excitement for monogrammed pillows) it is quite nice; adds a classy touch! I recommend this product.
Date published: 2012-06-22
Rated 5 out of 5 by from Just Perfect! Love these pillows. Well made, zippers for easy cleaning, nice feel to the inserts. I ordered a second pillow. I have made most of the toss pillows in our home so I understand good construction. So much easier than sewing my own. And cheaper too. Will purchase again.
Date published: 2014-01-21
Rated 5 out of 5 by from Beautiful I ordered the 12x20 in chocolate brown and had a blue monogram put on it . The quality is great. I did need to wrap the insert in a dark color fabric before I stuffed it into the case so that the open weave of the burlap didn't show the white pillow insert through it. Not a big deal though. I used an old black t-shirt and it worked great. A nice custom look.
Date published: 2013-11-12
Rated 5 out of 5 by from Perfect Small Print Check Looks awesome with my large skylar print check. The perfect shade of green for my French country cottage!!
Date published: 2011-06-28
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Product:FP701-Ballard Essential Throw Pillow - 12x20
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