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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Basic Pillows 18" 4.6 5 168 168
Great Pillows !! These pillows are great. They are very reasonably priced, with great quality covers and inserts. Covers can be removed for washing and inserts are nice and soft, (add an additional insert if you like your pillows more firm). The ability to have them monogramed adds a custom touch that makes them look much more expensive. I've ordered several in different color combinations, sizes and monograms. April 12, 2012
I love my pillow covers and inserts, they are beautiful and practical for a house with pets and young children! I have a busy household with two children and three dogs and needed pillows for my sofa that looked great, would be high quality and hold up well. They look beautiful and are so comfortable. I would definitely recommend this product to anyone! I spent lots of time researching pillows all over the internet and these are the best out there! I am going to be ordering more in the future!!! I love Ballard Designs March 9, 2012
Love this pillow!! I love this pillow! I got one for myself and loved it so much that this is now my go-to gift idea for any friends getting engaged, and I put their new married monogram on it. It comes in lots of color options so you will always be able to pick a color to match whatever your friends' decor is. This pillow is the perfect size for adding a little pop to your couch, a chair, or your bed. I would highly recommend it! March 5, 2012
Excellent value, very pretty I ordered several pairs of these as gifts. One set I goofed on. I ordered red and should have ordered southern red because it was more cranberry red than orange so I cannot blame Ballard. One set came unmonogrammed - not sure who's fault that was but Ballard had a replacement set in my hands in two days. They were made well. Fabric was very nice and monogram was lovely. More than satisfied despite the few issues that may have been customer generated. Fabulous customer service. January 14, 2012
Beautiful gift I bought this pillow as a gift and it was a huge hit. For me, the appeal was that monogramming was free and the pillow insert was included. I was looking for a light gray and the spa linen was the closest match, but it has more green in it than I was expecting. Still, the recipient was so thrilled with the pillow and said she would gift this to others as well. April 4, 2012
Love my pillows! I am very pleased with the pillows I ordered - two were identical and the third was different fabric with different monogram. All three arrived looking absolutely perfect! I also bought the inserts and they were very good quality too. AND I think for monogrammed pillows with inserts they were a great value. April 14, 2012
Linen pillows I bought 2 spa linen pillows for chairs in my bedroom and bought 1 natural linen pillow for my bed. These lumbar pillows are great color and value. May 24, 2012
I might have recommended this product but it never arrived to the recepient! I ordered two of these monogrammed for Christmas for two different relatives. One party received it. The other did not! I have always valued Ballard Designs products and customer service. But I was really disappointed this time. I'm sure it must be the delivery service because my tracking info said it was shipped.......will have to ask for refund if it never arrives. Still love your designs and quality of products! January 5, 2012
Exactly what I wanted This pillow arrived on time, in perfect condition, with exactly the quality I expect from Ballard. It was my first order, after much browsing online. I couldn't be happier. May 11, 2012
Great quality Will enjoy these pillows for time to come. Great quality. June 8, 2012
Comfortable, durable fabric I love the pillows especially the chocolate! The butter was not the best match for my furniture but sadly the color I really wanted was not available. Very comfortable (back support) and durable fabrics. Really dresses up the living room. April 6, 2012
Better than the pictures! I got the quilted white pillow case with monogramming in light blue. It is beautiful! This pillow is the perfect accent to any bedding/pillow set-up. The picture of quilted white made the material look almost canvass-like but in reality it's extremely soft and the perfect color of white to match other items. February 23, 2012
Love My Pillows I love all the pillows I have received....my friends could not believe the monograming was free!!!! they are exactly what I wanted... Thankyou for offering such a great product.The customer service was wonderful...it is always so nice to hear a happy voice on the other end of the phone!!!! February 26, 2012
Custom look ballard pillows in essential fabrics are the best kept secret--the look of custom made at a little price. The sage check pillows look fantastic in my breakfast nook! April 6, 2012
Great Quality! Was looking for a pillow that I could have monogrammed for my couch. I have Burlap through out my house and thought it would be a great compliment. And how it was!!! I get more comments (positive) about that one pillow! So much so I ordered the Shower curtain with the fringe for my master bath!!! Only downside is that it is on B/O till Feb! YEAH for Ballards!!!! November 28, 2011
Perfect priced pillow I ordered 2 of the pillows in the chocolate burlap with the white initials to put in my dining room arm chairs-perfect fit. I also received one of these from a friend(who knows I love anything Ballard), again in chocolate burlap with a blue initial for our bedroom. I may order more for gifts. January 5, 2012
perfect little lumbar pillow We are enjoying our new small lumbar pillows. They are a really comfortable addition to fairly upright wing chairs, fitting much better than the square pillows that used to be there. The ivory quilted fabric is great and goes with everything else! I didn't monogram them as I was afraid it wouldn't look right with the quilted look, but I wish I had, I would have looked great. October 20, 2011
Good quality - wrong color I received the pillows and was very excited (we just bought a condo and in the process of furnishing) until I layed them on the sofa. - They are two different colors. I will need to return them. I inadvertently left them at the condo - will return this weekend (10/22-23) to condo and return them to you on the 24th for exchange. Cannot use them as is. Nothing wrong with quality. October 16, 2011
Absolutely beautiful! This monogramed pillow cover is absolutely beautiful! Customer service was so gracious and I plan on purchasing another for a gift! I LOVE Ballard Designs! March 8, 2012
Wonderful Gift I bough three different color pillows, all with monograms, for Christmas Gifts. The price was great and the recipients all commented on how thoughtful of a gift it was because it was monogrammed. I'm probably going to buy a few for myself because I was so happy with them! January 7, 2012
Happy camper. I made a mistake while placing my order - YOU helped me resolve this issue easily. I appreciated that. I'm very pleased with the "most bang for the buck" quality...very pleased indeed. February 18, 2012
Awesome monogramed pillow I ordered the natural burlap color to use with my bedding as I have the burlap bed skirt from Ballard. I used the dark chocolate embroidery on it. It is beautiful and classy and so... reasonable for the quality of the item. January 27, 2012
I loved the monogramming on the Burlap. The pillows were great but the pillow forms were very understuffed causing the pillow cover to look loose on the insert. Did return the pillow inserts. February 24, 2012
just perfect The monogrammed pillow was absolutely perfect and exceeded my expectations, am getting ready to order more. Plus it arrived so quickly ! February 24, 2012
Great product! This pillow is great! EXACTLY what I wanted. The blue and white was perfect! March 14, 2012
GREAT FEATURE BEING ABLE TO REPLACE COVERS I HAVE ORDERED PILLOW BEFORE. BALLARD HAS NICE CHOICE OF COLORS.PILLOW IS NOT QUITE AS FLUFFY AS THE ONE I ORDERED BEFORE,NOT AS MUCH DOWN,BUT STILL VERY NICE. THE NICEST THING BEING I CAN MATCH TABLECLOTHS WITH PILLOWS IN ROOM AND NEVER HAVE TO WORRY ABOUT A PERFECT MATCH.IT ALWAYS IS. LOVE THAT November 11, 2011
Perfect color I was looking for a not too big pillow for both color and support to place on a patterned chair. The Latte velvet is just right and the monogram adds a distinctive look. January 6, 2012
Love your pillows! I order approximately 12 pillows for my friend and myself. Quality is outstanding and monogramming adds that extra and the best thing about the monogramming is that it is free. Most other mail order companies charge at least $5.00 or $6.00. I did have one pillow case that I needed to send back because of a flaw. The order was handled with speed and the return was also quick. July 1, 2011
well made but not quite ready to use This is one of seven pillows I ordered, and I like them all. They are sturdily constructed and quite attractive. The only drawback was that the seams were not pressed, plus the cover was tightly folded for shipping. It needed to be thoroughly ironed before I could put it on the insert. For the price, variety of sizes and fabrics, I'd probably get them again, though. July 11, 2011
great quality Had ordered 4 cushions with inserts, one cover was too small, was very pleased just how well the exchange went and the quickness, great customer service seamless! January 4, 2012
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Product:FP701-Ballard Basic Pillows 12" x 20"