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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Basic Throw Pillows 18" 4.6 5 170 170
Beautiful I ordered two of these pillows for my living room. They add just the right touch to my couches without taking up too much sitting space. I usually sew my own decorative pillows but this particular set I could have not completed for the price Ballard Designs offered. It was a great deal and the quality is up to my high standards. November 15, 2012
Very disappointed! Very disappointed. The inserts are much smaller than the pillow and the pillow is very flat. I ordered the color celery to match the curtains and the color is way off - almost light tan. The two that I ordered didn't even match - very different from each other. I even ordered a second pair to see if the first was a mistake - still no good. November 13, 2012
Beautiful and practical These pillows were meticulously monogrammed and came in a timely fashion. They are really well made, and the inserts are of good quality. I would use these in many clients homes. They look good on the sofa and do not appear wrinkled when used as a backrest. November 8, 2012
Perfect! I ordered this pillow for my chair and a half and it is perfect! High quality fabric and monogramming. November 5, 2012
Just off the mark I ordered the rectangle pillow in apple green velvet with monogram but was disappointed that the green color is washed out; not a vibrant apple green as it looked online and in earlier catalogues; it just misses the mark in being an outstanding value otherwise. October 27, 2012
pillow has pizazz I ordered the black and white checked pillow and can't believe how it ties the room together. It is well made and the fabric is great. I've gotten compliments already. October 26, 2012
Great versatility !! Very pleased with the look and quality of essential pillows I ordered. They allow a custom look by adding other pieces in the same fabric, without a custom price. October 19, 2012
Perfect in every way Color is vibrant, pillows are made well and are very comfortable, just the right amount of down and feathers in the pillow insert. October 9, 2012
Flatten quickly These pillows have flattened very quickly. Not sure what we need to do to get them to 'fluffen' up. Given the price paid we expected a lot more from them. September 24, 2012
Perfect Pillows I bought these pillows and mongrammed covers for two Adirondack chairs on my cottage porch. They look more expensive than they are, the color is a true navy blue and they provide just the right amount of lumbar support - they're perfect! August 27, 2012
Great value Outstanding quality and workmanship. And I like that I was able to match a Ballards Essential tablecloth purchased some time ago. August 23, 2012
Great quality, fast shipping! These pillows are wonderful! Both the inserts and covers are high quality - and free monogramming is such a treat! I was so delighted with these pillows that I've purchased more - would definitely recommend to others. Note, these are very soft - they'll stand up in their own for decorative purposes, but won't provide a lot of support (which is expected for down/down alternative pillow, just a note for those who may not think about it!) August 9, 2012
Great buy and quality I purchased two pillows and inserts that were monogrammed. The quality of the product was very good - color and corresponding thread color of monogram were great. Delivery was fast. I am very pleased with the what I purchased. Actually, I have been pleased with all my purchases from Ballard Design. July 20, 2012
Attractive Designer Pillow My 12 x 14 pillow turned out perfectly. The pillow is well made with even seams and a hidden zipper. The piping gives it a nice designer touch without the added cost. I added a monogram to my pillow for the finishing touch. The velvet fabric was perfect. The down insert gives the pillow added fluffiness. I love this pillow so much that I plan to order a few more. For the price, this pillow is a steal! July 14, 2012
Great Pillow I ordered this pillow in cream with gold monogramming. The craftmanship is just great, and the pillow very soft. Love that I can unzip and take off to clean. I am very satisfied with this product. July 12, 2012
A little flimsy I expected the actual pillows to be fuller and firmer. It almost feels like the cover is too big for for the pillows. They look a little flimsy and sloppy. I'm keeping them, but it's just not exactly what I had in mind. July 6, 2012
It's my go-to pillow...a great value. This is the third monogrammed pillow of this size that I have purchased from Ballard Designs in different colors and monogram styles. It's my go-to pillow, nice quality and versatile enough for a sofa, bed, even for a child's room. Love the price too - it's a great value. June 29, 2012
Beautiful Pillow - Nice Material I ordered a pillow and had it monogrammed for my son's room. The pillow insert is real down so it is super soft, but holds its shape well. The pillow cover is very well made, the material soft, and the monogramming is beautiful! Although it is for my son's bed (he is 15 - and may not match my level of excitement for monogrammed pillows) it is quite nice; adds a classy touch! I recommend this product. June 22, 2012
Beautiful--- Looks hand tailored I am very pleased with the Essential pillow, which I ordered in a sand colored twill material. The color and feel of the material are wonderful & I am very pleased with the down-blend insert, which is soft, but can be plumped up. The insert does not have the unpleasant smell that some inferior down-blend inserts have. The price is very reasonable, especially given the superior quality. My only disappointment is that they don't carry it in a 16" X 16" size. I will definitely purchase more of these pillows! June 14, 2012
Great quality Will enjoy these pillows for time to come. Great quality. June 8, 2012
Quality Product This is my third monogrammed pillow from BD, and I am officially addicted to these pillows (a southern girl just can't have enough monogrammed products.) I have shopped at other high-end, on-line boutiques, and for the quality and price, BD just can't be beat. Highly recommend. June 8, 2012
Great Finishing Touch! I purchased this pillow in the natural burlap and had it monogrammed in cream. It is the perfect finishing touch in a room that is accented with various burlap items (lamp shades, 2 other Ballard toss pillows...Ballard Burlap Shower Curtain in the adjoining bath). Love it! June 7, 2012
Linen pillows I bought 2 spa linen pillows for chairs in my bedroom and bought 1 natural linen pillow for my bed. These lumbar pillows are great color and value. May 24, 2012
Exactly what I wanted This pillow arrived on time, in perfect condition, with exactly the quality I expect from Ballard. It was my first order, after much browsing online. I couldn't be happier. May 11, 2012
Awesome pillows! I just wanted to say I had never ordered from Ballard before and I am very happy that I did! I ordered the basic pillows in black/white check. They are great quality and look so good on my sofa. I was impressed with the service/shipping. My pillows came before the estimated delivery date. Will have no hesitation in ordering from Ballard Designs again! Thanks! April 30, 2012
pillow insert love the pillow covers but find the inserts not 'puffy' enough to sit alone on the sofa with out creases, they don't 'sit up straight' unless i fluff them. April 29, 2012
BEAUTIFUL! I bought the pillow cover with the insert and they make the new bedding! I am THRILLED with them....and my husband loved them too! Plus the free monogramming was an added special touch! April 18, 2012
Love my pillows! I am very pleased with the pillows I ordered - two were identical and the third was different fabric with different monogram. All three arrived looking absolutely perfect! I also bought the inserts and they were very good quality too. AND I think for monogrammed pillows with inserts they were a great value. April 14, 2012
Great Pillows !! These pillows are great. They are very reasonably priced, with great quality covers and inserts. Covers can be removed for washing and inserts are nice and soft, (add an additional insert if you like your pillows more firm). The ability to have them monogramed adds a custom touch that makes them look much more expensive. I've ordered several in different color combinations, sizes and monograms. April 12, 2012
Custom look ballard pillows in essential fabrics are the best kept secret--the look of custom made at a little price. The sage check pillows look fantastic in my breakfast nook! April 6, 2012
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Product:FP701-Ballard Basic Throw Pillows 12" x 20"
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