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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 179 reviewers.
Rated 5 out of 5 by LOVE THESE! I totally love these Ballard Pillows - I have 4 of them so far and want more all over my home! The inserts are so fluffy and cozy - the kind you just want to snuggle up with. The fabric is such a nice and comfy quality too. I LOVE the large 26x26 size!! So awesome for napping. May 6, 2016
Rated 5 out of 5 by The pillow is a quality product! I was very impressed with the quality of the pillow and embroidery. The price is very reasonable for such a great product. March 7, 2016
Rated 5 out of 5 by Awesome! I have two of the Dodie Beige pillows and they are beautiful! Very good quality and comfy. Highly recommend! September 12, 2015
Rated 5 out of 5 by Love these pillows Bought 2 pillows (safari brown) love them. Purchased a foot stool with same fabric years ago and wanted to tie the pattern into living room. The quality and color of the fabric is the same, years later. Sutal changes of color are perfectly placed on pillows. Ballard Designs is and always be a great source for quality home decor. Watch for sales, that happen often ! AK July 18, 2015
Rated 1 out of 5 by Crunchy and flat pillows I bought two of these for accent pillows on my couch. They actually crackle and crunch when you lean on them or move them. They sound like they are made of a diaper. Also, when using them to lean against they go completely flat. They are the worst pillows I have ever purchased and now need to shop for something new and hope I can find something that fits in the safari cover we bought with the pillows. February 23, 2015
Rated 5 out of 5 by Well made; great value I bought 8 of these as gifts for couples, with their first initial on either side of the first initial of their last name. I got linen embroidered in off-white, and they are very attractive. These go with almost any decor, and are great under your head watching TV, as a lumbar pillow. December 14, 2014
Rated 5 out of 5 by Great Pillow I really like this pillow that I purchased in the toffee check. I also bought the matching check cushion that goes on the farmhouse bench. I paired it all with a sunflower embroidered pillow as an accent. It looks so great! The pillow cover is well made, and the self piping adds class. I expect to get a lot of wear out of this item. The fabric seems substantial. April 23, 2014
Rated 5 out of 5 by Great value and quality. These pillows are awesome. The velvet is soft. The down insert is cushy. I was surprised at how nice they are for the price. Had them in just a few days. March 22, 2014
Rated 3 out of 5 by flat looking pillow The insert does not fill out the pillow so it looks flat. The pillow fabric is okay, not great but my main issue is with how anemic the insert is. February 27, 2014
Rated 5 out of 5 by Just Perfect! Love these pillows. Well made, zippers for easy cleaning, nice feel to the inserts. I ordered a second pillow. I have made most of the toss pillows in our home so I understand good construction. So much easier than sewing my own. And cheaper too. Will purchase again. January 20, 2014
Rated 5 out of 5 by super quality I have bought many of the black & white check pillows from Ballard and I LOVE the quality. I will ALWAYS buy my pillows from Ballard! January 12, 2014
Rated 5 out of 5 by super soft pillow came out exactly as i wanted it! very soft and great quality. will be buying more in the future! January 10, 2014
Rated 5 out of 5 by monogrammed accent pillow - great gift This pillow is perfect personalized for a festive holiday accent pillow OR just a perfect gift anytime! November 27, 2013
Rated 5 out of 5 by Beautiful and comfortable I bought two of these pillows and had them monogrammed. The pillows are soft and the fabric beautiful. The monograms were perfect. I am very pleased wtih these pillows, and will probably buy more in the future. November 14, 2013
Rated 5 out of 5 by Adorable! I copied a personalized pillow from a recent catalog - and gave HOHOHO pillows to 5 of my dearest friends. All different fabrics and thread colors - they were adorable! And it goes without saying, also with Ballard's amazing quality...I need to order another one for me! November 13, 2013
Rated 5 out of 5 by Beautiful I ordered the 12x20 in chocolate brown and had a blue monogram put on it . The quality is great. I did need to wrap the insert in a dark color fabric before I stuffed it into the case so that the open weave of the burlap didn't show the white pillow insert through it. Not a big deal though. I used an old black t-shirt and it worked great. A nice custom look. November 12, 2013
Rated 2 out of 5 by Not up to Ballard's usual standards The fabric is not high quality and has marks that make it looked worn. The embroidery is inferior. I am disappointed because it is a gift for my son and i don't feel proud to give it. November 9, 2013
Rated 5 out of 5 by Designer Look in this 12x20 pillow! I ordered this pillow in black check with our monogram. I absolutely love the quality of the fabric, the finish and the monogram is done perfectly. It looks like a much more expensive pillow than $26.00. I have ordered the same black check fabric in the table skirt, for my Ballard round table. Can't wait to get it~ Love Ballard! September 4, 2013
Rated 5 out of 5 by Beautiful Pillow I am delighted with the quality of this throw pillow and the superb job done on the embroidery! August 13, 2013
Rated 5 out of 5 by Great pillows! This is a very high quality product for a great price. I used new pillows to change up the room a bit. July 24, 2013
Rated 5 out of 5 by these pillows are well made i am so pleased with this purchase. the fabric is beautiful, true to the color shown online. the quality is first rate. these pillows have transformed my old sofas. p.s. the covers wash well . June 28, 2013
Rated 5 out of 5 by Love the color! The pillow is a good color and good size for my chair. June 24, 2013
Rated 1 out of 5 by Too thin, can see right through I ordered the chocolate burlap pillows, after putting the insert in, you could completely see the white pillow through the brown fibers. Also, there was a "dust" of some sort that flew off when stuffing. Assume its the dye, probably would stain... Sent back. I have the plain burlap and those are just fine. June 9, 2013
Rated 5 out of 5 by Great product at a reasonable price. This pillow is good quality at a reasonable price. The monogram adds just the right finishing touch. Just what I needed to complete the look! May 13, 2013
Rated 5 out of 5 by Well made product These pillows are well made and look great. Couldn't be happier with my purchase. I will always buy my pillows from Ballard. You can't beat the price...especially when there is a sale. I have shared this info with my friends as well. May 8, 2013
Rated 3 out of 5 by Great fabric, but insert falls flat I really like the small black check fabric for the pillows. Gives me the French Country look that I was going for, but the inserts do not hold their shape very well. I had bought this same insert several years ago, and it did not lose its shape like these. April 7, 2013
Rated 5 out of 5 by This is a devine pillow! I was very pleased when I opened the box to see my monogrammed pillow. The insert is very comfortable and fits the "zippered" cover very well. The construction and material of the cover are excellent and the monogram well done--the finishing touch. I get a great feeling of pleasure and satisfaction everytime I look at the pillow. Can't wait to order more! March 22, 2013
Rated 4 out of 5 by We bought 2 of these pillows and they are great. We love the color, the feel, and they look great on our beautiful white leather sofa. March 22, 2013
Rated 5 out of 5 by Nice quality product This pillow has a nice full insert (some feather inserts are somewhat lacking in the number of feathers!). When I first took the velvet cover out of the package, it had some rather obvious creases (from having been folded), but they soon 'fluffed up', and all is fine now. All in all, I'm very happy with it - especially considering the reasonable price. March 2, 2013
Rated 5 out of 5 by Nice pillows I have several of these Essential pillows in a variety of sizes. Like the inserts a lot, like all the fabric choices and love Ballard. Everything I have ever bought from them is great, and the one time I wasn't pleased, they fixed it immediately! February 28, 2013
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Product:FP701-Ballard Essential Throw Pillow - 12x20

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