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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Basic & Signature Velvet/Linen Pillow with Insert 12x20 4.8 5 33 33
Product quality and workmanship were beautiful I recently ordered a basic Ballard pillow case and insert and had it monogramed. When my pillow arrived, I was thrilled, it was perfect. I have had pillows custom made at much higher prices, and my Ballard pillow stands out among them as the best looking one. I have already raved about your products to several friends and will continue to do so. I also LOVE your weekly specials. Thank you for making my suburban home a little less cookie cutter and much more personal! March 17, 2011
The pillows far exceed my expectation! I will buy more. The pillows are awsome. The color choices Ballard provides gives a wide range for almost any project. It was easy to find the perfect pattern and color for my chairs. The quality of sewing is excellent. The quality of the product to hold up to it's use far exceeds my expectation. They don't wrinkle! The insert fluffs back up like they just arrived at our front door. So yes, this project far exceeds my expectation on so many levels. Thank YOU Ballard. March 16, 2011
cute monogram For the price, I am thrilled with my monogram pillow. I don't love the way the letter "J" looks in my monogram, but I am OK with that. It's just one letter.. it's just the font that makes it look a little weird I think. Anyway, for under $25, this is a great deal, nice quality, very preppy September 9, 2011
Love it!! This pillow is EXCELLENT quality for the price. I got the crimson to add some color to my room, and it looks great!! Highly recommend!!!! November 16, 2011
Stylish, great quality for the price! I bought two of the green velvet pillows and am very happy with my purchase. The velvet covers are soft and of good quality, zippers work well, and the pillows are a nice size and accent piece in my living room. The acutal pillow within the cover is covered with some type of plastic that makes a bit of a crinkly sound, but it is definitely not something that would deter me from buying or recommending this product. Super cute! March 16, 2011
nice quality Shouldn't be called "linen" pillow. I knew it wasn't linen, but why call it that? It's a heavy cotton, good quality, with design on both sides. Good deal, that it comes with the insert. The color of the background is fairly dark tan, not the lighter, creamier color I had been looking for. It doesn't look very much like some of the French linen striped pillows that are popular now. April 9, 2011
Quality fabric, construction, & very nice monogram... I'm pleased with the quality of the linen fabric & also very pleased with the monogramming. The craftsmanship is exceptional...not even loose threads! I neglected to get a sample of the hemp linen before ordering & it wasn't the best shade for where I originally intended to use it, but it is working on another chair nicely. I hope to be ordering more pillows in the future. April 7, 2011
Great options to customize at a great price! I love my fabric-and-monogram customized basic pillows that welcome guests in the den with "Bonjour!" and tell them good evening in the guest bedroom with "Bonsoir!" Two lumbar basics cheer for my team in red with "Hotty" and "Toddy." The ONLY thing that would make the basic pillow options better is the ability to customize with more letters - Lagniappe! Endless possibilities! March 16, 2011
PERFECT ACCENT i chose the natural linen with a silvery-grey monogram of my husbands and my initials to sit in a chair in our bedroom... It looks wonderful and is a perfect little accent piece. The thread color for the monogram is almost metallic and it stands out nicely, while still being neutral...love it! June 2, 2011
Black checked Pillows I ordered two different styles of pillows for my dining bench seating and am delighted with both styles. I went with small checks for the larger bench pillows and ordered large checks for the pillows used as back rests. My only glitch was that I didn't need the ties on the larger pillows. Thanks for the opportunity to share my opinion. J.R. March 16, 2011
Great Value and Quality I ordered the 12x20 monogrammed pillow in the chocolate velvet and southern red thread, and absolutely love it! I was really pleased with the quality, especially considering the price. This pillow is a great value! The insert gives the pillow a great shape and holds its shape well. Overall, very impressed. March 31, 2011
Ballard basic pillows and covers are a great addition The Ballard basic pillows and covers are made of sturdy fabric and I like the edging and zipper detail. The covers have held up beautifully through the wash. You can't beat the monogramming service which adds that extra special touch to an already lovely product. Thanks Ballard! March 16, 2011
Love these pillow covers! I bought these pillow covers to paint on and they were the perfect canvas for my acrylics. The covered zippers never snag and so far, spot cleaning has been enough. Also had two embroidered with a monogram. They did a nice job and it only took a few days! March 16, 2011
Habit forming! I love everything about these pillows in all sizes and all the colors I have rec'd have been true. The workmanship just could not be better! And the prices are the very best! Just habit forming...I keep looking for new places to put one....or two! bb March 16, 2011
Great conversation starter!! Ordered 2 -12 x 20 burlap covered pillows (to match my burlap drapes) and had them monogramed MR and MRS. Everyone loves them!! May 5, 2011
Awesome Pillow These pillows are beautiful and a great value for the money. I LOVE the personalization. June 2, 2011
Great accent and added comfort the 12x20 pillow adds a touch of color to a high hardback dining armchair while adding needed cushioning for comfort. April 16, 2011
love how you can personalize pillow love my boudior pillow and how you can personalize it. Mine sits in my chair which I use every day and get to read it's inspirational message. March 16, 2011
16x20 velvet pillow Love the pillow and price point....got a lot of value for the special price. Free monogramming was a bonus! April 13, 2011
Beautiful pillows! I bought the burlap pillows and had them monogrammed. They are not only beautiful but are great quality pillows! Could not be happier! March 16, 2011
product nicer in person than in picture. I ordered a momogrammed pillow that was very nice material and looked like I paid more than I did. Excellent service. March 16, 2011
great product Very pleased with these Kitchen seat cushions; they are comfortable,maintain their shape and look attractive. March 16, 2011
I am very happy with the pillows. I love my pillows from Ballards. All of your items that I have ordered have been top notch quality. March 16, 2011
Love the pillow. I really love this pillow. The color is very rich and it has maintained its shape very well. March 16, 2011
Embroidered Pillows Absolutely love your products. Great job on embroidering my pillows. We love them. March 16, 2011
Great Buy! The Pillows made a quick seasonal change for my livingroom sofa. A great value! March 17, 2011
Better than expected! These pillows are just what I wanted - only better. I'm a happy customer. :) March 16, 2011
Love these pillows! Great pillows! Look great on my sofa and have held up great! March 17, 2011
Loved my new pillow. My new pillow is great, but I thought it was bigger. March 16, 2011
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