We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery.
Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
FINISH:View largerMore viewsEmail a specialistOVERVIEWspecificationsSupply your own fabric/webapp/wcs/stores/servlet/COMShopFabricsView/webapp/wcs/stores/servlet/COMShopPricingViewCOLORS:Show AllAll PatternsAll TypesAll GradesFor fabric names and description hold mouse over the swatch. *Refine Your Fabric Choices:PATTERNTYPEGRADEFABRICSSizeFABRIC:ORDER A FABRIC SWATCHPlease Select aADD TO CARTTELL A FRIENDADD TO GIFT REGISTRYQuantity*Actual fabric colors may vary from web representation based on individual monitor settings. *Your credit card will be charged for the fabric used on your upholstered product separate from the frame.Need help with your order?Call 800-536-7551PRINT YOUR SELECTIONYou have added a swatch of {0} to your cart.To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing). Ten swatch maximum.{0} Services per unit {1}04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
3It's the easiest and most affordable way we know to add fresh color and comfort to any room. Ballard Basic Pillows are hand sewn with piped edge and feature a luxurious down-blend insert. Hidden zipper makes it easy to change covers with the season or to remove for cleaning. Velvets are dry clean; all other fabrics are machine washable, 100% cotton. Imported.
Orders requesting personalization for Ballard Basic Pillow Insert with Cover (#FP587) must be phoned into Ballard Designs at 1-800-367-2775.
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Pillow Insert Only
Ballard Essential Pillow Cover Only
Ballard Essential Pillow Cover with Insert
The pillows took forever to come, but they are very well made and the color is vibrant. Only four stars due to price.
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The pillow cover looks great - the fabric is beautiful, with rich color, and the cover is well made. Just as we'd hoped.
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I bought three custom fabric pillow cases in "Hudson Moss" pattern. I was so dissappointed with the appearance. None of the pillows showed the significant blooms that were on the fabric. I just had 3 pillows displaying empty vines. So unhappy. Ballard refused to remake the cases despite my appeal and photos. Their response was that the same problem could happen again. I was very surprised that Ballard really doesn't stand behind their custom work. I've since put them in the "garage sale" pile and ordered ready made pillow cases from Ballard in a plaid. This problem also caused me to have to reupholster a brand new accent chair I ordered, also in the Hudson Moss - because without the pillows, the chair didn't match anything! A very expensive problem this turned out to be!
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