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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.5 out of 5 by 2 reviewers.
Rated 2 out of 5 by Problems Assembling The single review for this item at the time I ordered gave the cushion five stars, but there was no mention of the process required to get the cover ON the cushion. I bought six. Regrets abound. If you order these, you need to set aside a full day to wrestle the covers onto the cushions, and, trust me, a recording of you doing so is definitely YouTube worthy! Of the six I bought, I still don't have the first one fully inside the cover, and I'm too exhausted to keep going. If I DO manage to get the cover on the cushion, the first thing out of mouth will be what any successful wrestler says at the height of victory, "Pin!" The covers arrive separately from the cushions themselves, and I while I don't have a problem with having the customer put them together, there are two things the manufacturer needs to do to allow customers not to think they're going toe-to-toe with a sumo wrestler. First, LONGER ZIPPER! The cushions are beefy and hard to bend so getting them into a too-small opening is beyond challenging. Second, SMOOTHER FABRIC LINER on the covers--the lining is a rough surface, the cushion is a rough surface, so "smoothing" one into the other is nigh-on impossible. They fight you all the way. (And they will win!) I gave these cushions two stars because yes, they are extremely well made (I'm surprised the zipper didn't pop when I tried to smoosh the cushion into the cover), so I presume they're durable. But honestly, if you have to set aside a day to get six cushions into six covers, you might be better off buying something in a store that's already put together. I love Ballard and have purchased other items from them that I've been ultra-happy with, but I'm calling Customer Service to see if there's an easier way to get these two things together--if not, they might be going back! July 18, 2016
Rated 5 out of 5 by Good quality,great price. I really like these cushion covers. The colors are very nice and the price allowed me to purchase three for change and different rooms. Very pleased. Thanks for a great first purchase experience . Jeannie March 25, 2016
  • 2016-10-20 T06:29:14.898-05:00
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Product:SH014-Ballard Basic 3 Bench Cushion

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