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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ball Finial Indoor/Outdoor Rod Set 48-88 inches 4 5 13 13
Ball finial rod I used this rod to hang your black check drapes over an 8' window in front of sheers hung on a lighter rod. I was worried they might not be strong enough. But the center support and the 3rd inner rod provided all the strength needed. March 28, 2013
Ball Finial Outdoor Rod Set looks good but not practical We mounted the Ball Finial Outdoor Rod Set outside our sliding glass window. We love the color but not the design. The weight of curtains will not allow the rod to stay in place. The Rod was bowed when it arrived, which our delivery man said was the way it was sent. However, due to the bow in the rod you cannot use a middle clip to keep the rod from falling and slipping. My husband made a clamp to keep the rod from moving around. We feel the rod would work much better as a shower curtain rod but not an outside rod. September 17, 2012
Finial curtain rods Nice...hope they are up on my wall forever and don't rust because they are on an enclosed porch area. July 2, 2012
Easy to install; beautiful to look at! I had no trouble installing this rod - adding and removing drapery is pretty simple, and it really adds to the outdoor room feeling of my back porch. Love it! May 16, 2012
120" Outdoor Sheers Too Short for Installed Rods I ordered 120" l sheers that only came to 117". Please be aware that this product is misadvertised. The outdoor rods I purchased to go with them were already installed in concrete when we realized that the sheers were not as advertised. April 3, 2012
I like what I see I received the outdoor rod and curtains late in the season so have not put them up yet, but I like the color of each and they seem well made. The curtains are just what I was looking for but I won't see the full effect of them until spring comes and I can put them outside on the pergola. December 1, 2011
I loved my lamps! I have been looking at these lamps for a long time and saving up for them. They arrived and are perfect. Finish is perfect and they are tall, which makes a great statement! August 26, 2011
Would like extension rods to be sold I had to buy 2 sets of rods to get it to extend all the way across my porch. I wish they made them in longer sets or sold rods separately as extensions. I can't say that I like or dislike them so far. It has been raining all month and I have not been outside! May 4, 2011
This product is just what I needed. The rod and ball fineal are attractive and work very well on my 9th floor porch, overlooking the water. The Outdoor drapes, too, are perfect and help shield guests from direct sun glare during the midday. March 16, 2011
Product:FG041-Ball Finial Indoor/Outdoor Rod Set

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