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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Baldwin Sofa - Slipcover and Frame 3.4 5 11 11
Not comfortable....sinks with no support I loved the idea of having a slipcovered sofa; having 4 children seems it would be very convenient. The frame of the couch is sufficient, however the cushions are so flimsy and have absolutely no support. It is extremely uncomfortable! I am a long time customer do Ballard, but felt the need to acknowledge this in writing. All my friends and neighbors comment on how nice it looks, but as soon as they sit on the couch, they say how horrible it is. March 29, 2013
Great couch! I've had this couch for six months now and I love it. It's comfortable (the firmness breaks in with use) and I just LOVE that I can wash the cover! I have the khaki twill slipcover, and I find that it is fairly easy to put on even after washing and drying. This couch looks great in my living room, and to me, doesn't look like a slipcovered couch. November 22, 2012
BEST. SOFA. EVER. I ordered this on a recommendation from my decorator, she said she had 3 other clients who loved it. I am now the 4th! It is hands down the most comfy sofa we've ever had! Soft yet supportive. You just ::sink:: into it and yet when you get up, it bounces back. It was a bit difficult getting the slipcovers on but hopefully won't have to do that too often. I have the Sand Twill which is a nice neutral color and the material is soft. We absolutely love this sofa and highly recommend it! November 29, 2011
great sofa! I have this sofa, three slipcovers, and the matching chase. I love them! After a year, they are like new. Getting the covers on is sort of like putting footy jammies on an elephant, but once past that hurdle they are beautiful. I have washed the cushion covers after an "incident" involving my cat, and they came out fine. I would highly recommend this sofa. November 9, 2011
super comfy couch, slipcover is iffy Have had the slipcovered sofa for about 1 year. Super comfy and looks great.... then I needed to wash the slipcover!!! Took forever and lots of tugging and pulling to get it off. Washed it as per the attached instructions, gentle cycle, cold water, air fluff drying. Then we attempted to put it back on... major problem! Had to keep sprtizing, then tug, then spritz, tug some more. Called customer service to see if there was some trick to it and they told me I was doing it correctly. So we sptrized and tugged some more and then the entire seam ripped open!! They are sending a replacement, just hope I do not have the same issue putting it on!! If it is to have such a tight fit, then it shold have a metal zipper!! Wish me luck! February 25, 2013
Love my Baldwin Sofa I received my Baldwin sofa yesterday and absolutely love it. It is comfortable and looks fantastic. The slipcover was difficult to get on and it definitely requires two people to get it on correctly. I wish they would have put a zipper in the back of the slipcover so that it would be easier to get on and off. I purchased the white twill slipcover and it looks great and wil be fun for summer. I look forward to buying another darker colored slipcover for winter. May 1, 2013
Perfect for lounging... wonderful. I had to wait several weeks for this sofa while it was on backorder but it was so worth the wait. I absolutely love it as does my boyfriend. Its really generously proportioned, and the perfect combination of firm support with an overlayer of feathery softness. The slipcover fits perfectly. You just don't want to get up once you sit down on this sofa. Perfect for lounging. Made in the USA and the quality is obvious. You cannot go wrong with this sofa!!! January 29, 2012
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