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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
Options for purchase: Frame and Slipcover or Slipcover alone.
10 0
You have reached the maximum number of free swatches ({3}, {2} max total in your cart).
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Select up to 10 fabrics from above.

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Rated 3.5 out of 5 by 32 reviewers.
Rated 5 out of 5 by Most comfortable sofa we have ever purchased The Baldwin sofa is extremely comfortable. We are thrilled with this new purchase. I ordered the slip cover and I am very pleased with how it fits over the frame. The pillows conform to our backs as we sit down. September 9, 2016
Rated 1 out of 5 by slipcovers are the absolute worst After searching for new sofas, I ordered the Baldwin sofa and the apartment sofa for my new home in Florida. The first time I put the slipcovers on, they were difficult but manageable. However, I just washed mine for the first time and I've wasted an entire Sunday afternoon trying to get them back and I'm still not done. I have NEVER been so disappointed. I would never buy these again! I followed all wash instructions carefully and it didn't matter. The pulling and tugging, etc. have left my hands red, sore and bloody. I've long been a Ballard customer and so it's really so very disappointing that these slipcovers are so non functional. I expect better from Ballard and for the amount of amount I spent. July 24, 2016
Rated 3 out of 5 by Beautiful sofa, poor slipcover design This is a beautiful sofa, I really love the look and it's very comfortable. However, the slipcover is EXTREMELY DIFFICULT to get onto the frame. It needs to be redesigned to include a closure to facilitate ease of use. I was in tears trying to get this cover on my sofa and two club chairs. I can't imagine a situation where I would ever remove these, which defeats the purpose of slipcovers. Not sure I would buy this set again, due to the difficulty I experienced. July 8, 2016
Rated 1 out of 5 by I could CRY! We loved our Baldwin Sofa! This was our first large furniture purchase and I dreamed of this beautiful sofa, once we got it home we were so pleased. We chose the off white twill as a replacement to the basketweave which didn't work out for us. I was sold by the the fact that it was machine washable. We were told to wash it on delicate cold, and dry just slightly and put the slipcover back on while its damp. We did that this weekend for the first time and cannot get the slipcover on to save our lives. The slipcover shrunk up and doesn't fit on our sofa at all. The arms would fit but then the back wouldn't go on and vice versa. Now my beautiful sofa looks terrible and there is nothing I can do. January 26, 2016
  • 2016-09-30 T08:24:06.263-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SA083-Baldwin Sofa Slipcover - Special Order Fabrics
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