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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
Options for purchase: Frame and Slipcover or Slipcover alone.
10 0
You have reached the maximum number of free swatches ({3}, {2} max total in your cart).
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Select up to 10 fabrics from above.

Rated 4.8 out of 5 by 5 reviewers.
Rated 5 out of 5 by Worth every penny! I would consider this sofa one of the best purchases I've made in a while. I had been looking for a high quality sofa that would last for years to come. I ordered it with the Super White twill slipcover, and although I doubted myself at first (I have 2 small children), it ended up being a great decision. It is very comfortable and easy to keep clean. I have already washed the slipcover, and I was able to put it back on with ease, since I dried it on Air Dry and put it back on while still a little damp (as recommended in the instructions that accompanied the slipcover). Just an added note: it is quite a deep sofa. I am 5'7 and my feet don't touch the ground when I'm sitting with my back against the cushions. That didn't bother me, but some people may not like that aspect. Overall, I absolutely love this couch, and I'm so glad I took the chance and purchased it. November 4, 2014
Rated 5 out of 5 by Soft and cozy This sofa is so soft and comfortable, it is the best spot in the house to sit and relax. I have had it for about 6 years now and am back for another color slipcover. The slipcovers wear and wash up well. I have had the twill slipcovers and after all this time they show very little wear. I am going to buy the Baldwin sectional for another room in my house because the whole family loves this sofa so much. November 14, 2013
Rated 5 out of 5 by Great sofa It took almost 2 excruciating months to get the sofa and slipcover, but worth it. The sofa is so comfortable and I think beautiful as well. I slept on the sleeper portion to be sure it would be OK for guests. The mattress is typical for a sleeper sofa, nothing special but acceptable. Unfortunately, the slipcover is very difficult to put on the frame. I thought I would change it seasonally, which is one of the reasons I purchased a slipcovered sofa vs. an upholstered one, but I am rethinking it. Fortunately I am happy with the one I got. Of note, the dye lot for the Natural Linen has changed in the past few months. It is not exactly like the swatch I received early last spring, but close enough. The frame feels very sturdy and the cushions are cozy yet supportive. Overall, I am very happy and I know that I will enjoy this sofa for a very long time. June 29, 2013
Rated 4 out of 5 by Love the zippered cases for the pillow cushions Overall I am thrilled with my purchase. Following years of living with a sofa that was torn, stained, you-name-it, I bought this slipcover to replace the old one. Voila - new sofa! I bought the sand twill slipcover - the color is a nice neutral. It doesn't fit as tightly as the photo so it shows a number of wrinkles. Be prepared for a relaxed look as opposed to the tailored look of an upholstered piece, especially after a few years of use. The zippered cases for the cushions are my favorite feature, as my previous slipcover had velcro that tore and looked terrible. Great color, good fit, great quality = happy customer! February 28, 2013
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SA084-Baldwin Queen Sleeper Slipcover - Special Order Fabrics

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