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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Options for purchase: Frame and Slipcover or Slipcover alone.
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Baldwin Queen Sleeper Slipcover - Special Order Fabrics is rated 4.9 out of 5 by 7.
Rated 5 out of 5 by from The Perfect Family Room Sofa I recently bought the Baldwin Slipcovered Sleeper Sofa for my living room. This was the first piece of furniture I'd bought with my new family in mind. It had to be large enough to comfortably seat 2 adults and 2 children. The fabric had to be family friendly (read: washable!), the sleeper sofa had to be comfortable for the many sleepovers the kids will inevitably have and finally, the sofa had to be a lighter color because my living has little natural light. Those were a lot of challenges, but for every question, this sofa was the answer. We chose the off white quilted slipcover because it was washable. The slipcover is well made, a custom fit to this sofa and is held in place with strong velcro stripes. The sleeper slides out without needing to remove the cover. Overall, this is the quintessential family room sofa. It's extremely comfortable and the perfect napping spot. The kids love it and are spending more time in the family room than before. We couldn't be happier.
Date published: 2016-08-08
Rated 5 out of 5 by from Soft and cozy This sofa is so soft and comfortable, it is the best spot in the house to sit and relax. I have had it for about 6 years now and am back for another color slipcover. The slipcovers wear and wash up well. I have had the twill slipcovers and after all this time they show very little wear. I am going to buy the Baldwin sectional for another room in my house because the whole family loves this sofa so much.
Date published: 2013-11-14
Rated 5 out of 5 by from Just what I was looking for I was looking for a slipcovered sleeper sofa for a guest room/home office, and this sofa perfectly suits our needs. The cushions are very firm, and the upholstery is beautiful. You can't beat the price either.
Date published: 2017-01-03
Rated 5 out of 5 by from Comfort, comfort, comfort! I've had my queen sleeper for a week now and consider it the wisest purchase made in quite some time. The sofa itself is deep and cushy, but still supportive - no struggles to get up. The seat cushions are a little thicker than I'd anticipated, a good 6-7" with the slipcover on, but that's not a problem for me. From the activity around here, the sofa appears to be a great spot for a nap! Used the actual sleeper once and had no complaints. The slipcover was easy to put on and looks wonderful. I'm going to buy a darker color for winter as soon as I finish writing this.
Date published: 2012-09-28
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SA084-Baldwin Queen Sleeper Slipcover - Special Order Fabrics
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