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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Options for purchase: Frame and Slipcover or Slipcover alone.
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Rated 1.5 out of 5 by 2 reviewers.
Rated 1 out of 5 by disappointed I thought I had written this review before but I could not find it so I'm submitting again. The slipcover I purchased, Tribly natural, was beautiful. However after several months it started to pill. Because the fabric was light the pilling made the furniture look dirty. I was advised I could change the slip cover as it was within the years time of purchase. I changed to a Tribly charcoal color. I was told they were aware of the pilling, but that the manufacture had taken care of it. The new slip cover has also pilled but because it is darker does not show as dirty. The other think re this couch is the feathers. While comfortable to sit on initially, the feathers have started to come through the fabric and poke at you making it uncomfortable. Not to mention there are feathers all around the pillows. I did not buy this sight unseen and of course it was expensive. I'm very disappointed as it is only my husband and I and we have no pets. Hoping this finds its way into the review this time. April 3, 2016
Rated 2 out of 5 by Uncomfortable for lounging! Can feel the frame. I bought this chaise sectional about 3 years ago, without sitting on it of course, because I have quite a few BD furniture items and love all of them--except this couch. While the cushions have held their shape, so that it looks pretty nice, (except the the fabric is too loose on 2 of the cushions) there is a major flaw which bugs me every time I sit on it which is every day. My husband and I like to stretch out on this couch and watch tv and whoever is stuck on the couch side (vs the chaise side) can fully feel the frame between the cushions! It's right at the hip point when I'm sitting sideways with my legs on one cushion and my upper body on the other and it's terribly uncomfortable. If you're just getting this couch for formal sitting you wouldn't find this a problem probably. One of the drawbacks of buying online, I guess. September 30, 2013
  • 2016-10-30 T09:05:53.756-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UR060-Baldwin 2-Piece Sectional with Right Arm Chaise Slipcover - Special Order Fabrics
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