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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bailey Step Stool 4.6 5 21 21
Great stool love my new Bailey stool....very well made. goes anywhere..many purposes! March 28, 2014
Matches perfect Used in my granddaughters room to help get onto a high bed. Matches the black furniture perfect March 12, 2014
Very helpful! I have a very tall bed. This cute step stool helps me climb up and into it! February 22, 2014
Great use in Bedroom & Bathroom Great accessory sturdy & good looking! Use in bedroom closet & bathroom to reach light fixtures to dust. Very sturdy & well made. February 21, 2014
Sturdy Great quality! Only thing I wasn't happy with was the seaming on it. I could see some glue where the wood was paired up. Otherwise I love it! January 25, 2014
Nice finish, perfect size and sturdy. I bought them for my grandchildren to us at the bathroom sink. The finish was nice and the perfect size for them. The stool is not so big it is intrusive but plenty big enough. January 11, 2014
Great value for money This stepstool is well made and sturdy. It looks much more expensive than it was! Excellent buy. January 9, 2014
Beautiful Stool but NOT white The stool is sturdy and well made, with some beautiful details (i.e., dental molding, curved footing) that make it nicer than most of the stools I've found. On those qualities alone I would have given it five stars. However, I purchased the white one without noticing the previous reviews that it is not really white but actually cream. On that basis alone I would have given it one star. Thus my overall rating of three stars. For color reference, I placed it side by side with a dresser I just refinished in my bedroom that is in Benjamin Moore Winter Wheat, and they look very similar in color. I have moved the stool to a different room than I was originally planning on (to save the expense of returning it) and now I'm back again to finding a white two-step stool with nice details. Sigh. November 1, 2013
Great product...good quality I use it in my bedroom. It works well with my high bed and high closet shelves. It's sturdy and nice looking. October 26, 2013
Great buy. The step stool is perfect--it is sturdy and well-made. I would recommend it to anyone needing one. I use it to get up into our fourposter bed. October 25, 2013
Functional and attractive This step stool is surprisingly sturdy. I always go up to the second step thinking it will tip, but it never does. It is counterbalanced somehow. It's definitely a darker cream color with a hint of butter, not a bright white or even a light ivory. I love the intricate details around the edges--similar to architectural dentil molding. I can leave the step stool out without being embarrassed at all, which was the point. At 5'2", I can't reach about half of the upper cabinets in my kitchen, which has a lot of vertical storage. This was a great purchase. July 22, 2013
I love this stair step for my new iron bed & mattress. Reaches just perfect & the cats like it too. Only thing I would change is if one of the steps opens up to a small compartment. Otherwise Perfect. Price was great too. April 22, 2013
This product is well made. It is perfect to stand beside my high antique bed. With the new thicker mattresses, one could not get in the bed without it. Love it! April 17, 2013
Wonderfully stable and very attractive I purchased this stool about 12 years ago and still use it every day. I am not very tall and need to use a stepstool to reach everything above the first shelf in my kitchen cabinets. It is a workhorse in my home---extremely stable and attractive enough to keep in the adjoining family room. I am going to purchase another to use in my new summer home. April 3, 2013
Color misrepresented White is not white, rather ivory. Otherwise nice piece. March 24, 2013
Exactly as described. Sturdy and good looking. Loved the stool and it was exactly what I needed.good quality. I would suggest that any stickers put on the stool (back top step) be the peel off kind or not at all. Had to use various methods to remove 2 stickers. February 24, 2013
Looks great - high enough for toddlers to reach the sink Love my black step stool - it helps my grandkids reach the sink ! So sturdy, and great looks. February 24, 2013
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Product:AJ166-Bailey Step Stool