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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Avignon Counter Stool 4.6 5 20 20
Just the Right Look I love the look and feel of these counter stools. Not too traditional, not too contemporary. The only drawback, as someone else mentioned, is the placement of the stretcher bars on the bottom of the stools. They are too close together to really rest your feet on. Otherwise I would have given these a 5 star rating. May 27, 2011
These stools are perfect in my kitchen I purchased these stools for our new home and it's giant countertop in the kitchen. The black stools provide the perfect coordinate for the room. The rush seats are roomy and the stools are sturdy, even with constant use. I would definitely recommend these stools. March 28, 2011
A very sturdy stool! I have really enjoyed this stool. I bought this stool to replace my easily toppled-over older stools. The Avignon stool is sturdy but very pretty. The wide seat is also very comfortable. November 30, 2013
Perfect Match We bought two stools and they were the perfect match for our kitchen. They came quickly and were in perfect condition. This is our third order and we have been so satisfied with the results. October 14, 2012
Love the counterstool! Love the counterstool. My only complaint is the rush seat has already started to fall apart just after a few months. Very disappointed with that, looks like I'll be replacing the seat very soon. Other than that the chair is great. I went with the antique white color, looks great in my laundry/office room. The back rest is not very high compared to most counter stools but is a very cute shape! Love the chair! August 16, 2012
The perfect counter stool I love these counter stools. I've wanted them for a long time but was always afraid of ordering from a catalog or online. When they went on sale I decided to take the chance. As soon as I took them out of the box I knew I made the right choice. They're perfect. The quality is superior. They are comfortable. I read some reviews about not being able to rest your feet on the bars but I don't have that problem. Can't rave enough about them. March 30, 2012
Very Durable, Well Made, Fast Shipping I love my new counter stools. I was pleased to see the quality of the product. The shipping was very fast and no assembly required. Arrived very well packed but ready to use. Seeing the other reviews I was not sure about the foot rest, but I'm 5ft tall so they fit perfect. Thanks Ballard! I'm always surprised at the quality of your product. The magazine does not do your items justice. March 21, 2012
we love this product This product has great features. It has a wide seat. We did not purchase the cushions, and we thought it might be a mistake. However, they are comfortable just like they are. There's just the two of us, and since we received the stools we rarely ever use the kitchen table. We're enjoying the stools so much and usually eat breakfast and lunch on the counter. March 24, 2012
very happy with these stools We ordered two of these stools for our Kitchen Island. They arrived earlier then they were expected and were well packaged. They matched our cabinets and existing dinning chairs nicely. I probably will get a cushion for them as I think I might like sitting a little higher. Overall we are highly satisfied. February 12, 2012
love them! We purchased 3 of these beautiful stools for our new island and I am so pleased. They suited my "French Country" style perfectly! March 6, 2012
spectacular have been very pleased thus far came packed perfectly height just right for counter no complaints of placement of foot rest color matches lovely delivery quick the end. November 25, 2011
Beautiful counter stools Love these stools! My daughter had found these counter stools first. When I saw them in her kitchen, I knew my hunt for the perfect stool was over. They are extremely comfortable and well made. I have gotten several compliments on them already. April 29, 2011
The product is very well made and look beautiful in my kitchen. The chairs are very comfortable. Just wish their was just one bar across the bottom for your feet to rest. With the two bars so close together you can't rest your foot comfortable on the bottom one. April 24, 2011
Beautiful Counter Stools I have both the bar stools and counter stools in walnut, and love them! They are well-crafted, comfortable, beautiful, and give our kitchen a French Country feel. I added some medium cushions for additional comfort. I would highly recommend these stools! May 10, 2012
I love the stools! Great style! They look great and are very sturdy. Terrific value. We did have to remove the top, front rung to allow room for our feet to rest on one of the bars. December 12, 2011
Love them! Initially, I purchased 3 stools, but found that I needed a 4th. stool for a 10' island. They look great, are comfortable and well crafted. Perfect. November 3, 2012