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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Avignon Counter Stool 4.6 5 20 20
beautiful stools I love the Avignon Stools around my kitchen island. They are beautiful and add so much to the area. I have the counter height, and the only problem is the front rungs are too close together, so you can't rest your feet on the lower one. Unfortunately, my feet have to dangle when I'm sitting in one. This is a huge drawback for me, and my husband complains about them being uncomfortable for that reason. It looks like the bar height (taller) stool has more space between the front rungs. March 17, 2011
Just the right style and size for my kitchen bar. I really like them except the rush seats may wear a little more than expected. I would prefer that they were sealed or treated to protect them. March 16, 2011
Nice looking stools I searched and searched for a NICE stool with a country french look - rush seat. It is surprisingly harder to find than I thought. This stool is is perfect. It has a very roomy comfortable seat; we added the seat cushion. It feels sturdy, yet is easy to push around. Our toddler struggles a tad but can push them. I will agree with the other reviewers that the foot rests are too close together on the counter stool. I can get my heel in there but I cannot push my foot back as far as I want it to go. So for coffee or breakfast, it is fine. To spend an hour or so on the laptop, it can get uncomfortable. October 31, 2011
Wonderful Quality I have to start by saying I purchased three of these stools during an awesome sale. I have had these for about 7 months. I have had no problem with the rush seat coming apart. We have kids too. We end up sitting at the bar at least twice a day.The rungs on the chairs are close together, but we can still rest our feet on them. I think they are of excellent quality even for the regular price. I purchased the distressed walnut color and it has enough variation that it matches my walnut cabinets, perfectly. November 1, 2012
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