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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 5 reviewers.
Rated 4 out of 5 by Well made, sturdy stool I looked at many, many counter height stools but always came back to this one as my favorite. I purchased several stools to fit around a counter height, old marble top food prep table in my kitchen. The stools are sturdy, generous in size, and well made. I try to avoid products with a "distressed" finish because the "distressing" can look fake and silly. I hardly notice the "distress" on these pieces which is good. My only complaint about the stool is something that others have mentioned: the two front crossbars are so closely spaced that it is hard to put your feet up. Short of taking out the uppermost crossbar, my solutions to this problem have been to 1) go shoeless so my heel can better fit in between the two bars, 2) turn my legs out at the hip and rest the outer side of one heel on the lower bar and cross the other leg on the resting leg, at the ankle, 3) seat the shorter folks at the ends of the table so they can rest their feet on the side crossbars of the neighboring chairs, and 4) keep a nice block of wood with a felt bottom to move around under the table for folks to rest their feet on. I wish the chairs were flawless, but they're very near to it! I have a rural kitchen and they fit right in! September 17, 2015
Rated 5 out of 5 by Well made stool. We are very pleased with our new stools. They are as pictured and described. For the price range, I don't think you could do better.Jim May 19, 2015
Rated 4 out of 5 by HIgh quality! Love this counter stool! Beautiful warm, rich wood tone, elegant design, and very comfortable. I do wish the seats weren't quite so large. They are similiar to a dining chair size. Overall though, very happy with the product! March 7, 2015
Rated 3 out of 5 by Beware current white is different than previous white I have three of these chairs at my kitchen island. I've had them since Sept. 2013 and love them. I ordered an additional chair since we can fit four and upon delivery realized the color currently offered - whitewash - is totally different than my existing chairs which are a rubbed white. Unfortunately I have to send it back because it looks nothing like the chairs I have. The whitewash color, in my opinion, is sort of amateur looking, kind of like a tan colored chair with a quick & haphazard layer of white primer. It doesn't look finished, but I guess that might be the look BD is trying to achieve? Anyhow, just wanted to warn anyone else expecting the rubbed white color, which is discontinued. Still love BD though! October 22, 2014
  • 2015-11-30 T09:28:50.705-06:00
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Product:ST334-Avignon Counter Stool

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