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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Avignon Barstool 4.8 5 12 12
Love Them Much sturdier than I'd imagined. Very beautiful - especially with the medium-sized ballard cushions. The only thing I somewhat dislike about them is the seating isn't sealed or stained, so it will be important to keep the cushions on them at all times. August 23, 2011
Great bar stools. Well made. The french white is a great color. I am very happy with the Avignon bar stools that I ordered. They seem sturdy and solid. The french white goes well with my glazed cream cabinets. They look great in my kitchen. They also were delivered within a few days, even sooner than my order confirmation stated. I would highly recommend them. July 1, 2013
Just what I expected The stools are of great quality and they also look good at my kitchen bar. March 3, 2013
High quality, reasonable price Absolutely beautiful barstools! Rich warm tones and slightly distressed wood giving a French Provincial feel. Lovely turned front legs that are hard to find and variegated rush seat. With a wide base and generous seat to fit any guest, the stools are substantial and do not tip, while still appearing elegant. Searched everywhere and these are exactly right! Like something you could only get through a designer. January 30, 2013
The perfect barstool I'd been searching for a few years for black barstools that were very classy, well proportioned, comfortable and sturdy (quality construction/materials). That's a lot to ask in a barstool, but Ballard's managed to do it! Thank you Ballard's for making such beautiful pieces at a fair price! February 9, 2013
Never disappointed! I receive your catalog on a regular basis and always love perusing the wonderful products you offer. When I needed new bar stools, I knew exactly where to turn and was not disappointed. They are sturdy and were exactly (better!) than pictured. They fit exactly into my "country" theme and the distressed look was perfect. Thank you for providing, not just a beautiful kitchen/bar stool, but the delviery and packaging were so perfect! December 13, 2012
Love, Love, Love these chairs! I love these chairs! They are well made, sturdy and comfortable in addition to looking great. August 30, 2012
Sturdy chair I had ordered this bar stool a couple years ago and needed one more. I was dissapointed that the design and finish was not the same. The older chairs are more distressed and have a glossier finish. I still like the chairs and they have held up well, it just doesn't match perfectly. November 28, 2011
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