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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Aviary Birdcage Decorative Shelf 4.7 5 3 3
Plus/Minus Charm vs Bad Construction I love the look of the Aviary Birdcage. It provides a unique display in my master bath of my soaps and perfumes. I have not seen anything as unique and fun for a shelf. The construction is not good. The left door is warped and the magnet hinge was not evenly screwed in making the warped door look all the more uneven. I will try and make the warp seem less noticeable by steaming and putting the door in a gluing jig and remounting the magnet hinge. The bottom shelf is wood but not sanded wood. I plan to decoupage the Ballard Designs French Script wrapping paper (which I love) to the bottom shelf so things will not catch on the splinters (making it look even more like a bird cage). The hanging hooks are not level, but this can be fixed by measuring and placing your nails at different levels. It is very light weight. I would not recommend this for displaying or storing anything that you will be frequently reaching for or that is heavy - I do not think the construction will hold up. Bottom line - I purchased this on sale; I would not want to pay full price and have to do the fixes I am doing. Because it was on sale, I am happy with the look - it is unique and really matches my French/Italian Country look and provides an elegant way to display items. If you are crafty and this charming display shelf catches your eye, then I would recommend it. October 8, 2013
Excellent Product! The Aviary Birdcage Decorative Shelf is so great! It's well-made and really nice to look at. I use it for extra storage in the bathroom. April 3, 2014
Beautiful Birdcage When I opened the package to see the darling birdcage, I was delighted! It is the perfect combination of shabby chic stylishness and whimsy. It is in my bathroom where it serves to display my beautiful crystal perfume bottle collection (a complete contrast for the shabby chick look) and some darling angels. To keep the whimsical theme, I included a couple of (not real) birds in the birdcage. It is a delightful addition to my bathroom space, and a wonderful conversation piece! I love it! May 17, 2014
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Product:WS846-Aviary Birdcage Decorative Shelf