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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ava Block Print Quilt 4.5 5 6 6
Elegantly simple. Despite the fact that it arrived with a faint yellow spot, after laundering it cane right out. A little pricey, but looks great in my bedroom! September 20, 2014
Zen Comfort I like this blanket/quilt for its soft look and feel. It's 100 percent cotton inside and outside. I bought the King in the Sandlewood color and am pleased that the drape is generous. I bought three of the standard matching quilted pillow shams since there wasn't a king size option. I like the way they look and I added a smaller decorative pillow that sits in front of the middle sham. I'm a comfort bug and the way the quilt lofts and moves is gentle and quite comfortable. As far as the warmth goes, it keeps me warm and I sometimes kick it off at night, which is so easy since its so lightweight. I live in Florida and it will be perfect for our winters here. However those of you who live in colder climes will need something warmer than this lovely quilt. August 24, 2014
Lightweight and beautiful I am thrilled with our new quilt. The color (spa) is perfect in our BR. It's lightweight and very comfortable. I have been through many comforters and have been so disappointed. This one is perfect!! April 16, 2014
Beautiful but lightweight This quilt is beautiful and beautifully made. My only halfhearted complaint is that it is much more lightweight than I expected. But if you're looking for a lightweight quilt, this is a wonderful choice. March 6, 2014
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Product:FL887-Ava Block Print Quilt Bedding
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