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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Bed and Bath
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Ava Block Print Duvet Cover 4.7 5 9 9
Beautiful Prints I ordered two sets, the lavender and the grey, both are beautiful. The color is subtle, in fact the lavender is more of a burnt lavender, rather than a true purple lavender. The grey is also subtle, almost a silvery grey, very pretty. The fabric is crisp and cool, giving a good nights rest and they wash well. The prints are really lovely, they add not only a bit of pattern to your bedroom, but they also give way to the notion you picked these up on your travels globetrotting. The only reason for my 4 stars verses 5 stars is the shams are both sewn the same direction. Meaning, if you have the shams on your bed one of the shams has to be turned upside down in order for the direction of the print on both shams to be going the same direction. I took one of my shams apart and re-sewed it as the mirror image of the other sham so the direction of the print matches on both shams. December 1, 2014
Great! I purchased the shams, pillow cases, and quilt in the gray and white. They look terrific on my bed and I love the lightweight quilt for the summer. I also appreciate how quickly Ballard shipped them to me. Thanks! September 17, 2014
Beautiful Nice crisp fabric, does not get very wrinkled after it is washed, did not need to iron it. Looks beautiful on my bed. Bought the shams and gray pop-pom quit as well and they are great too (have not washed the pop-pom quilt yet). The pop-pom quilt is a slightly different gray then the Ava gray but it looks fine. Would not recommend pairing the quilted Ava block print sham next to this fabric- the gray looks faded compared to the gray on this print. September 12, 2014
Misleading color I just received my order in the mail this afternoon and I am highly disappointed at the color. I had already purchased a set of curtains in the Spa color and was hoping it would match the duvet but it didn't. The color is more like a mint green, definitely not blue. I did not take the sheets or pillow cases out of the package so I can not comment on the quality, just the color. August 18, 2014
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Product:FL885-Ava Block Print Bedding

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