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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Augusta Dining Table 4.1 5 16 16
Beautiful and sturdy too After extensive research, I choose this table for it's size (42") with the additional feature of a leaf which I can insert for company dinners. When it came, I was pleased that it was easy to assemble, sturdy and has a very nice finish. I was worried it would scratch easily and while you do have to be careful, I've had it about a month now with no problems. This fits so well in my small kitchen eating space, is practical, yet beautiful in looks. The perfect answer for me. If you have small children or your furniture takes a beating, you may want to consider keeping placemats, or a tablecloth on, or have glass or plexiglass cut for the top. Because I ordered the black, another tip should you get a nic is to use a black permanent marker to hide the nic. April 15, 2011
looks nice, well made, but a little askew This is a lovely table, and it's made well. I like that it's small, so it fits well in my cramped dining area, but that it also has a leaf for when I want it larger. It's hard to find a 42" round table that comes with a leaf. The table finish is very nice, and it was pretty easy to assemble. The only thing that bothers me about this table is that the seam where the two halves of the table top join (where the leaf is to be inserted) is not in line with the legs. That is, when the feet are positioned so they're square with the room, the line cutting through the table top runs a bit diagonal (not square with the room). Hope that makes sense. Anyway, if you're not picky about such things, then it's just fine. September 4, 2011
Good The table looked as pictured and described. When received and trying to assemble there were 2 distinct problems; the bolts were 3x the size of the pre-drilled threads in the pedistal and the clips for opening & closing the table leaf were installed off center causing a small gap at one end of the table. However, I called Ballard and customer service was excellent and a replacement table is on its way to me. This was an issue with the manufacturer, not Ballard who took care of the problem immediately and professionally. April 13, 2011
Terrible finish (white) Beautiful table. Perfect size. Such a pretty design. The white finish is horrible. I have had this table for 10 months and it needs to be refinished. I have awful marks from dishes and just regular use. I have no children - just me and adult friends that use the table. I was worried about the finish the minute I saw the table, but I had looked everywhere for this size to fit in a very small dining space so I kept it. I now wish I had kept looking. I actually have spots where the finish has rubbed off. I'm hugely disappointed in this quality of this table. March 18, 2012
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