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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Augusta Dining Table 4.1 5 16 16
Beautiful addition to our home We are enjoying our new table and chairs. I love the table it is easy to clean, has great lines and the black color works well with our decor. I love the chairs they are comfortable, yet one was not as well done in the seat as the others. It seems to have had less of a cushion when made then the other 3. The fabric is great and the color is exactly what I saw online. I believe we have a great product at a great price. July 9, 2012
Perfect size for a small home with expandable opportunities The Augusta table met all my needs! I have a small home but still like to keep things in balance; the 42" table provided a beautiful look especially paired with the Ballard Bendetta console (another small foot print). The expandable insert allows the table to truly be used when entertaining or having a sit down dinner for more than two. I have shopped with Ballard for years and all my purchases are beautiful and have remained through many room redesigns. May 20, 2012
Nice looking table but had manufaturing issues Good looking table and finish. Unfortunately, not great manufacturing as the pedistal was not properly drilled making properly attaching legs impossible, leaving the table unstable. I had to McGyver a secure connection. Most folks may not accept this. For me, it was easier than having to go through a return process that could take weeks for a table that I already waited weeks to get. April 30, 2012
Terrible finish (white) Beautiful table. Perfect size. Such a pretty design. The white finish is horrible. I have had this table for 10 months and it needs to be refinished. I have awful marks from dishes and just regular use. I have no children - just me and adult friends that use the table. I was worried about the finish the minute I saw the table, but I had looked everywhere for this size to fit in a very small dining space so I kept it. I now wish I had kept looking. I actually have spots where the finish has rubbed off. I'm hugely disappointed in this quality of this table. March 18, 2012
Absolutely Perfect for my space. Recently had my kitchen redone and needed a table to complete the new look. Looked high and low for 42" round table with an 18" leaf, it had to black. I was a bit apprehensive about the assembly process because I am a 70 year old widow, I shouldn't have worried I put it together and stood it up all by myself. Couldn't have been easier. The design and quality are higher than expected for the price. Now if I could just rid of the shipping materials, but they did a great job, arrived in perfect condition. I will always check Ballard Designs before purchasing any furniture items. December 4, 2011
Augusta set Exquisite! This table and chair set is sturdy, attractive, and looks better in person than even the pictures. I am quite pleased that it sits in my kitchen. I love it! November 27, 2011
Beautiful table!!! This is a gorgeous table - easy to put together - gorgeous finish. I'd buy it again anytime. PERFECT!! September 9, 2011
looks nice, well made, but a little askew This is a lovely table, and it's made well. I like that it's small, so it fits well in my cramped dining area, but that it also has a leaf for when I want it larger. It's hard to find a 42" round table that comes with a leaf. The table finish is very nice, and it was pretty easy to assemble. The only thing that bothers me about this table is that the seam where the two halves of the table top join (where the leaf is to be inserted) is not in line with the legs. That is, when the feet are positioned so they're square with the room, the line cutting through the table top runs a bit diagonal (not square with the room). Hope that makes sense. Anyway, if you're not picky about such things, then it's just fine. September 4, 2011
Love it! just had six people eating around the table and it worked perfectly! May 6, 2011
Beautiful and sturdy too After extensive research, I choose this table for it's size (42") with the additional feature of a leaf which I can insert for company dinners. When it came, I was pleased that it was easy to assemble, sturdy and has a very nice finish. I was worried it would scratch easily and while you do have to be careful, I've had it about a month now with no problems. This fits so well in my small kitchen eating space, is practical, yet beautiful in looks. The perfect answer for me. If you have small children or your furniture takes a beating, you may want to consider keeping placemats, or a tablecloth on, or have glass or plexiglass cut for the top. Because I ordered the black, another tip should you get a nic is to use a black permanent marker to hide the nic. April 15, 2011
Looks good but functionality is lacking Bought it for a kitchen table but there isn't enough protection on the wood to use it with only placemats. It should have more coats of polyurethane or whatever they used. I'm covering with tablecloths so I never see the wood : ( Also, putting it together required a carpenter to further drill the predrilled holes, just a bit, since the bolts were to short to fit the nuts! Absolutely ridiculous!!!!!! April 15, 2011
Good The table looked as pictured and described. When received and trying to assemble there were 2 distinct problems; the bolts were 3x the size of the pre-drilled threads in the pedistal and the clips for opening & closing the table leaf were installed off center causing a small gap at one end of the table. However, I called Ballard and customer service was excellent and a replacement table is on its way to me. This was an issue with the manufacturer, not Ballard who took care of the problem immediately and professionally. April 13, 2011
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Product:TD296-Augusta Dining Table