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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Augusta Dining Table 4 5 17 17
Terrible Finish Quality I love the style of the table, and most of the other Ballards products I have purchased in the past. However, the Augusta table top finish is not conductive for even minimal use. It is just my husband and I who use table for meals only and the top chips and scratches with minor use. We use place matts with every meal and it is still a mess. We have on,y had it a year and 3 months. We are in our sixties and have plenty of tables wth our children over the years and have seen nothing like this. January 7, 2015
Lovely Table--nice lines Overall, I really like the table and it will be perfect for the dining space when my kitchen is remodeled. However there are a few negatives. I guess I expected a shinier table top and while it does have a sheen, I would have preferred a higher gloss. Also the two "blocks" underneath that separate to insert the leaf are not the same stain as the rest of the table and when you're sitting a few feet away it is visible and not very appealing. My Grandson said It was pretty easy to assemble so that was a plus. It is nice and heavy and I know it will look wonderful in the dining are of my new kitchen. I'm happy with the purchase as I have always been with Ballard furniture. November 22, 2013
Great for Kitchenette I love this table. It fits perfectly in our banquette. It is sturdy and well-made. The only thing I wish I could have purchased with it is a glass tabletop to fit. Since the table is used often, it gets scuffs on the top (its white) and I find myself constantly wiping it down. A glass top to place over it would help stop that problem. Otherwise, it's a winner! July 15, 2013
Perfect table This table with the matching provence dining chairs made the perfect addition to my breakfast nook. I also bought the benches and I love the final look. We are eating every meal at the table. May 26, 2013
  • 2015-04-27T08:15:40.153-05:00
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Product:TD296-Augusta Dining Table

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