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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Augusta 5-Piece Dining Set 3.8 5 22 22
The Augusta Pedestal table set is a perfect size and sturdy. After looking at my usual top of the line furniture stores, ....I FINALLY found the ideal size pedastal table set and design at Ballard! I ordered the deep walnut and the finish is beautiful (with the exception of one chair which had an inch finish flaw). For the price this set was the purchase of the year for me...wow, it blends in with all of my solid furniture pieces throughout the house. Delivery was pleasantly quick (I live in CA), and my husband assembled the table in minutes! This was the very first time I ever ordered furniture through a catalog for fear products would be destroyed or inferior....boy was I wrong. Thank you Ballard. November 9, 2011
Very disappointing I finally received this product after the due date was pushed back two times. When it arrived the chairs were beautiful, but the leaf was damaged and the hardware was incorrect. Customer service was very apologetic and sent us new hardware and a new leaf. The new hardware was perfect, but the new leaf was even more badly damaged than the first. Customer service was again very helpful and sent us a 3rd leaf. It arrived in good shape, however after the table was assembled the leaf did not snap into place as it should have. At that point I noticed that the top of the table had an area where the finish was bubbled. After all of this we decided that we no longer wanted to keep the set. Customer service was a pleasure to work with, but the product quality was very poor. This was not an inexpensive item and we absolutely expected excellent quality. April 13, 2011
Love this table Love this table for my family to sit around in our kitchen. When we added the leaf in the table, we were able to seat 8 chairs around it and a highchair for the baby. The quality is very good. As mentioned in some of the other reviews, we also had a chair arrive cracked, but with one call to the customer service desk, they resolved the issue and a chair was delivered to be exchanged for the broken one. Easy to assemble, and heavy weighted. The table top (also mentioned in other reviews) is veneer, but that works out much better for ease of use and cleaning. A table that we hope to use for many years. October 7, 2012
Very Poor Quality The table top was very unstable on the pedestal. One of the chair seats cracked in half the first week. Within two weeks the finish on the veneer was cracked all the way across the top of the table and on various places on each chair. One of the dowels at the base of the chair was also pulling out. The table is pretty and I liked the price but this is a VERY POOR quality product. I returned it. February 29, 2012
Beautiful Piece and Works in space I relied on the other reviews when ordering this product. When it arrived, I fell in love with in. I live in a small, 1 bedroom apartment, so I can use the leaves when people come over for dinner parties and events, but when its just a couple, its a great little nook spot. It has stayed in the same nice shape since it has arrived and it was easy to put together. Very helpful instructions. I would suggest getting them to bring it inside into the room you want. That was a great service and a great product! August 23, 2012
Great buy! I'm very happy with the quality and appearance of this dining set. All pieces arrived in perfect condition and the table was easy to assemble. I am keeping the leaf in the table and I found there is a very, very slight tip to it that was easily remedied. Not sure if the cause was the table or my floor. I would definitely recommend this product. June 18, 2012
Love my new table and chairs! I love my new table and chairs. They are the perfect size for my apartment, well built and beautiful. Thanks! June 19, 2012
Beautiful and just the right size for breakfast area Table and chairs arrived in perfect condition. Beautiful, functional, and easy to assemble. All holes were perfectly drilled and directions for assembly were easy to follow. The included allen wrench was flimsy and bent before the project was completed but I had one and was able to finish. Also required the use of a crescent wrench. Assembly was easy enough for me to accomplish by myself without help. Can seat up to 7 with the leaf in place. Very sturdy and has a nice matte finish. I also ordered two additional chairs for a total of 6 which arrived a few weeks prior to the table and chair set. Pleased with this product. April 14, 2011
It finally came!! Tried to surprise my deployed husband with a little kitchen remodel. I shouldn't have wait to place my order because I waited over 2 months for the table to arrive. Love the table. Arrived in perfect condition, no chips or scratches. The kids ended up spending quality time with Dad putting it together!! Chairs came already assembled. August 12, 2011
Great set for great price. I was worried about buying furniture without having seen it in person, but this paid off. We are extremely happy with the set. All the pieces are very substantial and the chairs are very comfortable. Assembly of the table was straightforward and simple. September 5, 2011
This is a nice functional kitchen dining set. I was surprised how heavy it was. Very solid construction and the care taken to secure a safe arrival without any scratches or dents was amazing. September 6, 2013
A wonderful purchase I had been searching for a smaller dining set but most were not the right style. Saw this one and new it would be perfect. It is a classic style, a beautiful color (bought the mahogany) and fits perfectly in my small eating area. The set is solid and sturdy. The minimal assembly was easily completed by one person. We look forward to using this set for many years. April 17, 2011
great table, This is a great table for a small family. It was a little smaller than I expected without the leaf, but very pretty and easy to assemble. April 29, 2012
Great color! This table is a fantastic piece for our small 800 sq ft apartment. The stain is exactly as portrayed in the catalo/website. The curves are beautiful, and we get complements often. My only complaint is that it isn't about six inches longer--we use it to regularly seat six and we could use a bit more space. But other than that, it's a great piece given that we got it during a Ballard sale. Totally recommend the table & chairs! November 6, 2011
Love it! Love this table and chair set. In perfect condition. Table very easy to put together. I was going to leave the leaf out unless we had company but I think I like the oval shape. It is a perfect size. October 14, 2011
disappointed Overall this table and chair set looks nice, but the quality is cheap. Two of the chairs weren't totally painted and you could still see white and the leaf had a chip in it. We tore up the boxes, so unfortunately they couldn't be returned. April 15, 2011
Great quality and the perfect size. This table is the perfect size for our breakfast nook. It was easy to assemble and looks great. The chairs come fully assembled, and are included in the cost. Great value and great quality. July 8, 2013
not happy I returned this table and chair set. Table was unstable and the finish on the table and chairs was cracking as soon as we opened the box. April 20, 2011
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