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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Augusta 5-Piece Dining Set 3.8 5 22 22
A bit disappointed. Table top halves do not fit together well when leaf isn't in place. There is a gap. The leaf arrived with a chip out of it. Still waiting for the replacement top and leaf. Seems more cheaply made than I was expecting. I'm a bit disappointed. January 1, 2012
Overall very happy... Love the size, was looking for a small table with a leaf when needed, I also ordered an extra set of chairs (6 total) in the black finish. The extra set of chairs arrived in a few days, unfortunately, there was 1 wood and 1 black chair in the box. I called customer service, they had ups pick up the next day ( be sure to keep all packing material until you are sure you are keeping it) and replacement arrived in 3 days. The table set arrived a week later and the table was very easy to put together. Unfortunately, 2 of the 4 chairs that came with the set had to be returned- 1 seat was cracked, the other had very poor quality paint, again wonderful response from customer service-I repacked the 2 chairs and ups picked the up the next day, replacements arrived 2 days later and are perfect. Chairs arrive fully assembled which is great, they are very comfortable without cushions. As to the comment about the table top seam being on the diagonal, we have found the chairs fit better if you have the essentially straddling the table legs, rather than trying to fit between the legs given the small size of the table, which also causes the seam to be straight. Even with the issues above, I would buy this again without hesitation. June 10, 2012
Poor Craftsmanship, Not Worth the Money I bought this table and chairs set in white. The quality is very poor. Anything I set down on the table or chairs will leave behind black marks on the surface. The table top is also quite unsteady on the base. It's simply not worth the money. March 6, 2013
Nice wood and great look. The dining set arrived in reasonable time after I placed the order. The table top, legs, leaf and chairs all arrived in good shape and we put it together with minimal difficulty. I love the way it looks like a Paris bistro setting. I would recommend buying the cushions if you are accustomed to padded chairs. June 25, 2012
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