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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Augusta 3-Piece Pedestal Bar Table Set 4.2 5 6 6
Attractive but top stains easily The table and chairs look great in my space. I looked a long time to find a 36" wide table and actually visited the Tampa store (from my Va. home) while on vacation to check it out. The wait for delivery was long but I'm glad we waited. My only issue with the table is that the surface stains easily. A glass of water left a ring which I can't remove. Is there a secret to keeping this surface safe? April 10, 2011
Attractive and Well-made I am very impressed with this item. The chairs came fully assembled, and the table required only minor assembly. Both are very solid, and the finish is lovely. I ordered two additional chairs later because I liked the set so much. It works just as well with four chairs and made a nice addition to our rec room. Lots of packing material to dispose of, but I suppose that is how it arrived in such nice condition. April 7, 2011
Love our Table and Chairs We are very pleased with our table and chairs. The chairs are very comfortable and I like the height of the table in our breakfast room. The setup was very easy. The instructions provided by Ballard were very detailed and clear. I was glad to have read the other reviews and bought a glass top for the table so that we won't have wear & tear on the table top. June 11, 2011
Looks great but air bubble on tabletop After over one year of looking and deciding on this set, we finally decided to purchase. The chairs were great, I still would have kept them. The tabletop looked great, but the top of it had an air bubble in the center of it. My husband has built a few tables, but he's not perfected the art of a round one yet. So once we assembled everything we sat down and I felt the air bubble on the top. It felt like it was made with a thin sheet on the top. We assumed it would be a solid tabletop. It was not. We were extremely disappointed, and returned it with no problems. Ballard was great to deal with. My husband thinks it was a manufacturer defect. I personally don't know if the air bubble was just caused by the cold weather temperature on the UPS truck. Maybe it would go away once the glue got warm? We don't know. It is possible that other tables may not have the bubble. Nonetheless, it went back and we are still without a breakfast nook area table and chairs. :-( As for packaging, it was excellent. I did take pictures of how it was packaged so that if we moved we could repackage it easily. Good luck! Hope it works better for you than it did for us. April 20, 2013
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