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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 322 reviewers.
Rated 4 out of 5 by Simply beautiful My Audrey mirrors are lovely--feminine and simple without being too much of either, and more heavy/solid than they appear in the photos. Packaging was amazingly secure--but I wasn't worried anyway, as BD absolutely stands by their products (I know from experience with a damaged shipment--great customer service). I would have given five stars, except for the fact that you really can't hang these mirrors horizontally, without hearing the Batman theme music in your head. January 19, 2013
Rated 1 out of 5 by terrible quality I ordered the middle size mirror. Full of lines and marks on the mirror. Terrible quality. I definitely would think twice before purchasing anything here again. January 14, 2013
Rated 5 out of 5 by Great mirror Very nice mirror. Beautiful shape. Great packing. Took 10 minutes to hang. I am a very satisfied buyer of this item. January 12, 2013
Rated 5 out of 5 by Beautiful in its Simplicity We purchased the mirror in the largest size to go over a new sideboard in our redesigned dining room. It is stunning in the shape and quality without being "frilly". We were concerned about purchasing a large piece of glass that had to be shipped, but the packaging was sturdy and the item arrived in perfect shape. We truly love the mirror!!!! Perfect!! January 4, 2013
Rated 5 out of 5 by Very cute mirror I really love this mirror. What I love about it is the design. My husband doesn't like decor that is too feminine and this mirror is great because the design pleases both of us. It was easy to hang. I called in re-inforcements because it is a bit heavy for just two people to do. A third person was helpful. Overall, I am very pleased with this purchase and would highly reccomend it. January 3, 2013
Rated 5 out of 5 by Beautiful mirror I have been looking for a beautiufl full length mirror for years. I finally found it! It is so pretty! I love the shape! It is so heavy and the beveled edges and curves make it so splendid to look at. It is not only a mirror to hang on the wall...but a piece of beauty! It arrived in a huge box and packed so nicely! Love my Audrey Mirror....made for a queen! Yet at the Princess price! December 31, 2012
Rated 5 out of 5 by Impressive! Looks wonderful over new couch in the living room! Wonderful centerpiece for the wall. December 31, 2012
Rated 5 out of 5 by classic! beautiful mirror. Looks great over my vanity. Item just as described and built beautifull! December 28, 2012
Rated 5 out of 5 by Gorgeous Mirror, Fast Delivery Absolutely love this mirror! It adds so much character to any room! Crazy quick delivery. It seriously came within 2 days!! I am so happy with this purchase, it's perfect!! December 20, 2012
Rated 5 out of 5 by Beautiful Mirror! This is a precious, simple but elegant mirror. I bought it for my daughter's room and she loves it. Excellent price for the quality. November 28, 2012
Rated 4 out of 5 by Beautiful Mirror with character I bought this mirror for my little girls bathroom vanity space. It really is pretty and looks cute with the fixtures we chose for the room. The only complaint is that it is kind of thin...if it was a little bit thicker it would feel more substantial/sturdy. November 8, 2012
Rated 5 out of 5 by beautiful style bought both sizes of mirrors for my bath room , beautiful you walk into that space to see those mirrors such style and quality looks as throught thousands were spent . in my area where i live you cant find out of the box style like i find here thanks! October 26, 2012
Rated 5 out of 5 by Love the shape! Very classy, particularly in the bath over the sink. Doesn't take up a lot of space and the shape makes it very eye appealing. October 17, 2012
Rated 5 out of 5 by Ballard's great customer service I finally bought this mirror after eyeing it for weeks and, unfortunately, it arrived broken. However, I wanted to commend Ballard for their really amazing customer service in resolving the issue and I'm looking forward to showcasing this amazing piece in my living room. October 12, 2012
Rated 5 out of 5 by Beautiful Mirror The Audrey mirror is perfect in my master bath - great detail but not too busy. The quality is great. October 9, 2012
Rated 5 out of 5 by Exactly what I expected It was packed really well, nothing wrong with it. I bought it to go over an antique buffet in dining room. It's a little big but I'm keeping it anyway and may relocate it. I would say it would go with any decor. October 5, 2012
Rated 5 out of 5 by Dresses up a simple powder room I was trying to give our powder room more of a vintage feel and this mirror really transformed the entire look of the room! October 5, 2012
Rated 5 out of 5 by Gorgeous! This is a beautiful piece in my condo. Really warms up the room and gives it a sophisticated touch! September 26, 2012
Rated 5 out of 5 by great very pretty i used the larger size as a vertical mirror in a closet and it was large enough to see your whole body. and the mirror quality was good. not distorted at all. September 25, 2012
Rated 5 out of 5 by Perfect Mirror! I love the Audrey Mirror. It is hanging horizontally above my buffet in my formal living room. The shape of the mirror compliments the serpentine curves of the buffet itself. It was easy to hang with the anchor hooks from your website. I'm very pleased! September 16, 2012
Rated 5 out of 5 by beautiful shape The mirror really dresses up our master bath without being to feminine. September 6, 2012
Rated 5 out of 5 by Maxi style for midi price Exactly as advertised - the large mirror is quite huge! Easy to hang (with help from a friend) and add such a nice spash of fun to a functional object. Amazed at how well it was packaged for shipment. September 2, 2012
Rated 3 out of 5 by The proportions of the large mirror don't work in the smaller dimensions. I really loved the shape and proportions of the Audrey mirror pictured in the catalog, as well as the fact that it has no frame. Of course the really reasonable price didn't hurt either. I first foolishly ordered the small mirror, saw immediately that it was too small and exchanged it for a medium-sized one. (I knew the large would be too big.) The medium is certainly the right size but unfortunately, the shape of the mirror looks slightly different in person. (There ARE photos of all three sizes on the website. Study them carefully.) We have it hung horizontally and the mirror looks like a Batman logo. Where there are more subtle looking curves on the large mirror pictured, the smaller ones seem to have sharper points, giving it an entirely different look. It makes me think of Batman every flipping time I look at it. (Sigh) I'm going to have to hang it vertically elsewhere. August 26, 2012
Rated 5 out of 5 by Love it! I purchased one for my own master bedroom, my daughter's and have suggested it to several customers. It does the whole full lenth mirror job but with a softer, slimmer profile. August 8, 2012
Rated 5 out of 5 by This product is beautiful This mirror is of very fine quality and is beautiful. The price was excellent. August 5, 2012
Rated 5 out of 5 by reflective reflection In my dining room, I am using an antique treadle sewing machine as a sideboard. I have been looking for a mirror with "character" to fit on the walll between the top of the sideboard and under the mantle. The small Audry mirror, hung horizontally, was "it". I used the shaped packing foam as a template to aid in hanging the mirror. It is perfect; gives reflective light and depth to the area. Good quality and have received many compliments. Once again, Ballard's to the fore! August 4, 2012
Rated 5 out of 5 by Elegant, versatile and reasonable pricing Terrific mirror--comes in three sizes, can be hung vertically or horizontally. Looks wonderful with a range of styles--traditional, deco, country french. Excellent price for what you get. Also was packed to perfection. I bought the medium to hang vertically over the guest bathroom sink. July 28, 2012
Rated 5 out of 5 by Beautiful mirror This is the perfect mirror for my twin girls' hallway. They can see themselves from top to bottom and the mirror's shape makes a great statement. It was easy to hang with the power hooks. I hung hooks next to it for purses etc. July 25, 2012
Rated 5 out of 5 by Beautiful! This is a beautiful mirror! It was packaged great and was all in one piece. Met all my expectations! July 15, 2012
Rated 5 out of 5 by Beautiful mirror, great packaging, very happy! I ordered the Audrey Mirror for my guest bathroom - we were just finishing a kitchen/bath remodel, and needed a specific size of mirror, which was proving difficult to find. I wanted something shapely, as our cabinetry is a Shaker style, and felt that with all those squares, I needed something feminine for balance! The mirror arrived as my designer was pulling up, and not only was I pleased with mirror, so was she! It took a while to unpack (not complaining, just saying), but once we got it up over the new sink, we were both very pleased. It is lovely, and a perfect counterbalance to the somewhat masculine lines of my cabinety. I would recommend this mirror, as it not only arrived in perfect condition, it is not difficult to hang, and the bevels make it look expensive. July 9, 2012
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Product:WM692-Audrey Mirror

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