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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Audrey Mirror 4.8 5 287 287
This is a very cool mirror I must say that the packing also for this cool product was done appropriately. October 28, 2013
exactly as advertised We wanted something more than an ordinary mirror and this one fits perfectly . October 27, 2013
This mirror is unique I just hung the Audrey mirror in my bathroom yesterday and was more than pleased. It was easy to hang and really makes the space look terrific. I was loking for something that was different, but wouldn't detract from the wallpaper. The mirror was perfect! May 19, 2011
Beautiful Mirror We hung this mirror horizontally in our bedroom and it looks wonderful on the wall. Highly recommend the Power Hooks they are easy to use and securely hold heavy items in place. They do create holes in the wall so be sure of your placement. May 13, 2011
Beautiful, heavy This mirror is BEAUTIFUL! It is excellent quality, and the shape is so elegant. I have yet to hang it though - I am worried that it will fall so I have been hesitant to mount it. I plan to hang over my fireplace mantle with a collection of clear glass, crystal buffet lamps and mercury glass accents. I love that the mirror is frameless, so it only adds to the "light" and "clean" look. October 10, 2013
Great value! I love this mirror! It is elegant and offsets my antique dresser beautifully. The large size is a bit of a challenge to hang, but once it is up, you won't be disappointed. July 28, 2011
gorgeous Great mirror. Really adds to the room. Great size and proportion. Arrived well packed and in perfect condition the first time! August 4, 2011
stylish mirror The mirror met my expectations & the packaging was incredible. You would have to run the box over with a truck to damage this mirror. Its nice to know that when you order something it is going to arrive in perfect condition. April 7, 2011
Lovely! We have a small master bedroom and wanted a full length mirror without adding another piece of furniture. This piece fit perfectly and it looks beautiful! July 5, 2011
Heavy duty-Seems well made Love the look of the mirror! It is nice and heavy which, to me, always makes me think something is well made. I actually gave it to a client for a gift for her powder room and it really sets off the pedestal sink and bath nicely. March 16, 2011
a perfect mirror The mirror looks fabulous on our wall. We had pictures hung on either side but they took away from the beauty of the mirror so now it hangs alone and totally sets off the diningroom. April 10, 2011
Beautiful mirror! This mirror looks beautiful over my loveseat and adds light and a reflective view from any angle. I am very happy with it. October 19, 2013
I love the shape of the mirror I ordered two. My guest bathroom has double vanities. The mirrors are perfect and all of my guest comment how nice they look. June 8, 2011
Elegant and Unique Features I searched many months for a mirror to place over my fireplace. I could find no other mirror that matched the elegance and uniqueness of this mirror. Sandra April 22, 2011
Excellent I couldn't be happier with this mirror. It is the perfect size, I love the styling and it is very sturdy with multiple hangers on the back. I would definitely recommend it. March 16, 2011
awesome Was packed sooooo well. and what a nice change from your usual rectangled shape!!!! I am in love. I don't look in the mirror when I pass.... I look at the mirror!!! March 16, 2011
love it We love it! Hung this on a wall vertically in our master bedroom. It's beautiful! June 12, 2011
this is exactly what's pictured very happy with it- everyone loves it. I hung it lengthwise as a bedroom mirror and it looks beautiful. April 9, 2011
Charming and very versatile! This mirror is darling. I was looking for an interesting shape and this mirror was a perfect fit at a fabulous price! March 18, 2011
Love It We put the mirror in the bathroom. It looks wonderful and makes the bathroom look so much larger. March 16, 2011
Lovely Mirror! I ordered one for my powder room and EVERYONE comments on how pretty it is! I then ordered the largest one for a full length mirror for my guest room, it came broken. BD customer service immediately sent out another one, no questions asked! Georgeous in my guest room as well. Beautiful mirror, excellent customer service as always... September 16, 2013
Mirror is as shown in catalog Although the mirror is made well, it did not fit the decor as I had hoped. Unfortunately, I disposed of the packing box, et al before hanging it, or I would send it back for an exchange or credit. September 21, 2013
Love the style of this mirror We ordered this mirror as we had two different sizes of this mirror in our last house. With three different sizes, we found a size that worked great in our bathroom and the outline of the mirror is classy. September 4, 2013
Cute vertical, but not horizontal I had such high hopes for this mirror above my mantle. It looks beautiful vertically, however when hanging horizontal I can think of nothing other than the Batman symbol. I wish that the edges were curved and rounded rather than pointy, that would have solved it. Sadly, I will be looking for a replacement mirror. March 2, 2012
Wonderful Mirror Looks lovely and elegant. Makes a statement in our living room. August 22, 2013
Beautiful Mirror I bought the small Audrey mirror, and it looks just as nice in person as it does online. I love the unusual shape and the fact that its "frameless" design works with my transitional decor. The mirror has hooks that make it easy to hang. However, be ready to work hard at getting it out of the packaging, which was the most intense I've encountered. Of course, I was happy to receive the mirror in perfect condition! July 16, 2013
Very elegant I was looking for a large enough mirror and this filled the bill plus was very decorative. August 2, 2013
Love these mirrors!!! I bought two of the large ones for our double vanity bathrooms and they look amazing! Adds so much character in the bathroom vs. just a plain rectangular mirror - Even my husband loves them! The mirrors were delivered quickly and they came perfectly packaged. They are heavy so help may be required to hang. Absolutely would reccommend this mirror! July 14, 2013
Lovely! This mirror is a great addition to my new powder room. Perfect size and shape! Love it! July 10, 2013
Beautiful shape This mirror came extremely well packaged with not a scratch or chip on it. I got the larger size and the shape is just beautiful. It is very heavy so I also got the recommended power hooks. I am excited to hang it this weekend. Thus the reason for the 4 out of 5 stars. This miror is something different from what you see in the stores in my area and the appearance is "lite" since it is frameless. Thanks Ballard for another great product to make my home beautiful! March 29, 2012
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Product:WM692-Audrey Mirror