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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Audrey Mirror 4.8 5 306 306
Looks great! The mirror has a vintage look giving the room a warm classic feel. Thought the price was right too! May 29, 2011
great shape and comes in enough sizes to get the perfect fit that you are looking for I looked for mirrors at MANY stores and sites for my new powder room for about a month, and kept coming back to this one. It has a great shape, and the frameless style keeps the look light. It was easy to hang. It was on backorder and took about 6 weeks to come in, but it was worth the wait. Love it! May 25, 2011
STUNNING MIRROR this mirror is exactly what i was looking for ~ something different and vintage-looking. it is in thei newly renovated bathroom n my old farmhouse and is a perfect piece for the style i was trying to achieve in the room. May 25, 2011
THIS MIRROR HAS SUCH ELEGANT LINES I have long admired your lovely selection of mirrors and now when I was remodeling my guest bath I was pleased to find the perfect mirror to add such elegance to the room. Of course, I was even more pleased to see it named Audrey since that is my name. May 24, 2011
This mirror is unique I just hung the Audrey mirror in my bathroom yesterday and was more than pleased. It was easy to hang and really makes the space look terrific. I was loking for something that was different, but wouldn't detract from the wallpaper. The mirror was perfect! May 19, 2011
Beautiful Mirror We hung this mirror horizontally in our bedroom and it looks wonderful on the wall. Highly recommend the Power Hooks they are easy to use and securely hold heavy items in place. They do create holes in the wall so be sure of your placement. May 14, 2011
beautiful! i love how this mirror looks over my fireplace. i am so happy and it was so easy to hang. April 25, 2011
Elegant and Unique Features I searched many months for a mirror to place over my fireplace. I could find no other mirror that matched the elegance and uniqueness of this mirror. Sandra April 22, 2011
Slim and elegant Hestitated for a moment prior to ordering. Wasn't sure the dramatic shape would look right. I did order and am very pleased with the purchase. I mounted it vertically in my daughter's room. She had limited wall space to put a full length mirror so I needed a slim profiled mirror. It's perfect because it's frameless and doesn't stick out far at all. The mirrors great curves just adds to the elegance of the product. Perfect for what I wanted for her room. Arrived packed very securely. Would highly recommend this product!! April 17, 2011
a perfect mirror The mirror looks fabulous on our wall. We had pictures hung on either side but they took away from the beauty of the mirror so now it hangs alone and totally sets off the diningroom. April 10, 2011
this is exactly what's pictured very happy with it- everyone loves it. I hung it lengthwise as a bedroom mirror and it looks beautiful. April 9, 2011
stylish mirror The mirror met my expectations & the packaging was incredible. You would have to run the box over with a truck to damage this mirror. Its nice to know that when you order something it is going to arrive in perfect condition. April 7, 2011
This mirror has a unique shape. We just updated our master bath and this mirror really adds to the space with just enough "flair" that we needed. The shape is really unique and pretty. In fact we just ordered a smaller size to tie in with another wall. April 4, 2011
Great Product - Great price I bought this for our powder room, and it looks great. The style and quality are just what I was looking for. For the price, I think this is a great purchase. April 3, 2011
Lovely Mirror! This mirror arrived promptly in perfect shape and look every bit as beautiful as the picture! The measurements were exact. We love the way it looks! April 2, 2011
Great Mirror I love this mirror. It is in my stairwell with a fern underneath it. It is a lovely shape! March 31, 2011
Beautiful! I loved this mirror when I saw it online, but when I had it delivered it met all of my expectations and more. I used it in my daughter's nursery and it is one of the best features of her room. The curved detail makes it sweet and feminine. Would highly recommend! March 28, 2011
Elegant and a conversation piece Ballard does it again. I absolutely adore this mirror. I have it hung in my dining room and get lots of compliments on it. It's elegant and a great piece that promotes good conversation. Everyone finds it darling because its not traditional in shape. A great find! March 25, 2011
Charming and very versatile! This mirror is darling. I was looking for an interesting shape and this mirror was a perfect fit at a fabulous price! March 19, 2011
Beautiful mirror Love the mirror. Great service! Fast shipping and really great packaging! March 17, 2011
awesome Was packed sooooo well. and what a nice change from your usual rectangled shape!!!! I am in love. I don't look in the mirror when I pass.... I look at the mirror!!! March 17, 2011
Great mirror even better price I used this mirror in a small bathroom and it's curves made the room feel bigger.I'm very happy with this mirror and I would buy it again. March 17, 2011
Excellent I couldn't be happier with this mirror. It is the perfect size, I love the styling and it is very sturdy with multiple hangers on the back. I would definitely recommend it. March 16, 2011
Beautiful!! This mirror is beautiful!! I hung it horizontally over my fireplace and saw it in a friend's bathroom hung vertically. Looks great either way. March 16, 2011
Beautiful and elegant I actually bought two of these mirrors - I have a small fitness room, and I didn't want to have the standard 'wall of mirrors' (too 70's/gym), so I purchased two of these (hung lengthwise) instead. They are perfect for watching my form, and look like they are so much more expensive than they are. I'd definitely recommend this mirror. March 16, 2011
Heavy duty-Seems well made Love the look of the mirror! It is nice and heavy which, to me, always makes me think something is well made. I actually gave it to a client for a gift for her powder room and it really sets off the pedestal sink and bath nicely. March 16, 2011
a little like the bat symbol but still beautiful I think this mirror is beautiful and affordable! Elegant shape and style. The bevel side is smooth and it hangs flat against the wall. We ordered the smaller size and have hung it horizontally for now (it looks like the batman symbol- ha!) in my son's nursery. I look forward to hanging it veritically someday as I think it looks much better hanging that direction. March 16, 2011
Very nice quality!! I bought 2 of these mirrors to put in our newly remodeled bathroom with 2 sinks and they have worked out beautifully and been such an added decoration for this area. March 16, 2011
Love It We put the mirror in the bathroom. It looks wonderful and makes the bathroom look so much larger. March 16, 2011
Beautiful! I put this mirror in my master bath and hung it long ways over a double sink. It's absolutely beautiful! March 16, 2011
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