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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Audrey Mirror 4.8 5 288 288
Charming and very versatile! This mirror is darling. I was looking for an interesting shape and this mirror was a perfect fit at a fabulous price! March 18, 2011
Beautiful mirror Love the mirror. Great service! Fast shipping and really great packaging! March 17, 2011
awesome Was packed sooooo well. and what a nice change from your usual rectangled shape!!!! I am in love. I don't look in the mirror when I pass.... I look at the mirror!!! March 16, 2011
Great mirror even better price I used this mirror in a small bathroom and it's curves made the room feel bigger.I'm very happy with this mirror and I would buy it again. March 16, 2011
Excellent I couldn't be happier with this mirror. It is the perfect size, I love the styling and it is very sturdy with multiple hangers on the back. I would definitely recommend it. March 16, 2011
Beautiful!! This mirror is beautiful!! I hung it horizontally over my fireplace and saw it in a friend's bathroom hung vertically. Looks great either way. March 16, 2011
Beautiful and elegant I actually bought two of these mirrors - I have a small fitness room, and I didn't want to have the standard 'wall of mirrors' (too 70's/gym), so I purchased two of these (hung lengthwise) instead. They are perfect for watching my form, and look like they are so much more expensive than they are. I'd definitely recommend this mirror. March 16, 2011
Heavy duty-Seems well made Love the look of the mirror! It is nice and heavy which, to me, always makes me think something is well made. I actually gave it to a client for a gift for her powder room and it really sets off the pedestal sink and bath nicely. March 16, 2011
a little like the bat symbol but still beautiful I think this mirror is beautiful and affordable! Elegant shape and style. The bevel side is smooth and it hangs flat against the wall. We ordered the smaller size and have hung it horizontally for now (it looks like the batman symbol- ha!) in my son's nursery. I look forward to hanging it veritically someday as I think it looks much better hanging that direction. March 16, 2011
Very nice quality!! I bought 2 of these mirrors to put in our newly remodeled bathroom with 2 sinks and they have worked out beautifully and been such an added decoration for this area. March 16, 2011
Love It We put the mirror in the bathroom. It looks wonderful and makes the bathroom look so much larger. March 16, 2011
Beautiful! I put this mirror in my master bath and hung it long ways over a double sink. It's absolutely beautiful! March 16, 2011
Distorted image I loved the design and looked forward to hanging it. But, sadly, it gives a severely distorted image. It is similiar to the distorted mirrors in a carnival exhibit. I am so disappointed. I wish the company would replace it. March 16, 2011
flat to the wall, well designed I bought this frame because the width was precisely what I needed in my powder room. I also wanted something large to add light. I am impressed with the sturdy hanging hardware attached to the mirror. The mirror hangs absolutely flat to the wall, which is important because you see the mirror from the side as you enter my powder room. March 16, 2011
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Product:WM692-Audrey Mirror