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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Audrey Mirror 4.8 5 234 234
Perfect for a bathroom vanity I bought this to hang over a pedistal sink in a half bath. It is beautiful, feminine and brings some character to the space without overwhelming the small room. Love it! January 3, 2012
Very nice quality!! I bought 2 of these mirrors to put in our newly remodeled bathroom with 2 sinks and they have worked out beautifully and been such an added decoration for this area. March 16, 2011
Great mirror even better price I used this mirror in a small bathroom and it's curves made the room feel bigger.I'm very happy with this mirror and I would buy it again. March 16, 2011
Great purchase I looked all over for a uniquely shaped mirror and was thrilled to find this. Shipment was timely and it was some of the best packaging I've seen. I bought the medium size. It is relatively light weight and was very easy to hang. I have it hung horrizontally, but I'm sure it will also look great vertically. The style is timeless and I'll enjoy this item for many years. You won't be disappointed! February 8, 2012
Very high quality for the money! As one of your other reviews stated, this mirror is very adaptive to whatever decor is present.Mirror glass is high-quality with solid reflection. That it can be hung horizontally or vertically is very versatile, too. Also impressed with the substantial packaging to prevent chips or breaks; and the product was received sooner than estimated. Very good purchasing experience with Ballard! June 14, 2012
a little like the bat symbol but still beautiful I think this mirror is beautiful and affordable! Elegant shape and style. The bevel side is smooth and it hangs flat against the wall. We ordered the smaller size and have hung it horizontally for now (it looks like the batman symbol- ha!) in my son's nursery. I look forward to hanging it veritically someday as I think it looks much better hanging that direction. March 16, 2011
lovely but has a familiar shape... I love this mirror. The shape seems unique, but when we took the medium size mirror out of the box, my teenager immediately remarked, "It looks like the Batman symbol", and it does. It may not be as true with the other sizes of the mirror, but the medium does resemble the symbol greatly. I still love it, but now I see that symbol when I look at it. October 11, 2011
Beautiful shape This mirror came extremely well packaged with not a scratch or chip on it. I got the larger size and the shape is just beautiful. It is very heavy so I also got the recommended power hooks. I am excited to hang it this weekend. Thus the reason for the 4 out of 5 stars. This miror is something different from what you see in the stores in my area and the appearance is "lite" since it is frameless. Thanks Ballard for another great product to make my home beautiful! March 29, 2012
WOW! I had been searching for awhile for a large reasonably priced mirror for my tween daughters room. When I saw this in your catalog I knew it was a perfect fit. It looks beautiful in her newly decorated Lily Pulitzer style room. The large size is substantial and truly makes a statement. Only wish I had another spot for a second one. March 2, 2012
What a statement!! Beautiful statement piece that is also functional in a large bedroom. I use mine as a dressing mirror, and it sits on a large wrought iron easel which I can move if needed. I bought the large mirror...............between its size, shape, and beveled edges it's an attention grabber and not for the faint of (decorating) heart!! June 6, 2011
Beautiful mirror! I've been considering purchasing this mirror for about 2 years now and seriously, I don't know why I waited so long! I bought the medium size mirror and use it as a full length mirror in the master bedroom. It is perfect! Thumbs up to packaging! It took us longer to unwrap it then it was to hang it! Also, so simple to hang. December 22, 2011
simply pretty I purchased the mirror for an odd bowout in my entryway. The mirror takes on any look you desire -- if used with modern accents, it will look edgy; if used with southern charmful accents, it looks simply pretty. Very versitile piece. Would absolutely recommend for anywhere in your home. Easy to hang! June 22, 2012
Elegant I looked at this mirror for quite a while before ordering. It is such a nice alternative to the boring rectangular wall mirrors. I ordered it for my bedroom, and it fits perfectly. Also, the mirror was very safely packaged, and arrived with no damage. I'm very happy with this item. December 25, 2011
This mirror is unique I just hung the Audrey mirror in my bathroom yesterday and was more than pleased. It was easy to hang and really makes the space look terrific. I was loking for something that was different, but wouldn't detract from the wallpaper. The mirror was perfect! May 19, 2011
Stunning Mirror & Expertly Packaged Having been extremely pleased with the mirror in medium which I bought a while back, I recently purchased the small mirror for use in the entryway. It arrived promptly in pristine condition in an intricately engineered package (not joking), even my husband was impressed! We figured the reason for this would be for product protection as well as for a convenient return if deemed necessary. We love the elegance and subdued sophistication it adds to the entryway. I would highly recommend this product. January 28, 2013
Beautiful Mirror We hung this mirror horizontally in our bedroom and it looks wonderful on the wall. Highly recommend the Power Hooks they are easy to use and securely hold heavy items in place. They do create holes in the wall so be sure of your placement. May 13, 2011
Simply beautiful! I ordered the large Audrey Mirror for my entryway, and wow, what an impact it makes! The mirror is elegant, unique and takes up less visual space than most mirrors because it's frameless - perfect not just for a small area, but really any area where you want to bounce light around and make an impact. I would highly recommend, though be prepared w/major tools or a handyman, as getting thru the packaging to get to the mirror is a project in itself (but it well protected the mirror during shipping). January 23, 2013
Heavy duty-Seems well made Love the look of the mirror! It is nice and heavy which, to me, always makes me think something is well made. I actually gave it to a client for a gift for her powder room and it really sets off the pedestal sink and bath nicely. March 16, 2011
Love the Batman symbol! I love the mirror. Service was excellent. Image not distorted. It did not lay completely flat against wall, slight shadow all the way around. Not an issue in my space. Old house renovation though so it may be the wall's fault. September 27, 2011
stylish mirror The mirror met my expectations & the packaging was incredible. You would have to run the box over with a truck to damage this mirror. Its nice to know that when you order something it is going to arrive in perfect condition. April 7, 2011
AUDREY MIRROR I PURCHASED THE AUDREY MEDIUM SIZED MIRROR. I THOUGHT IT WOULD GO IN MY MASTER BATHROOM, BUT ENDED UP PLACING IT IN MY FOYER. ITS A NICE MIRROR , PACKAGED VERY WELL AND THE SHAPE IS INTERESTING. I LOVE IT. March 3, 2013
a perfect mirror The mirror looks fabulous on our wall. We had pictures hung on either side but they took away from the beauty of the mirror so now it hangs alone and totally sets off the diningroom. April 10, 2011
Love my Audrey mirror...it looks like it is floating on the wall! I love the Audrey mirror! It looks like it is floating on my wall as I walk past it in the hallway. Very solid/heavy with extremely easy hanging instructions. Very Good Buy! March 22, 2012
Excellent I couldn't be happier with this mirror. It is the perfect size, I love the styling and it is very sturdy with multiple hangers on the back. I would definitely recommend it. March 16, 2011
Great value! I love this mirror! It is elegant and offsets my antique dresser beautifully. The large size is a bit of a challenge to hang, but once it is up, you won't be disappointed. July 28, 2011
lovely shape I placed the Audrey mirror above my bathroom vanity, width wise and it's a perfect fit over a 48" wide vanity. Love the very unusual style and curves, but not to feminine for the man of the house. The mirror arrived within days of placing the order, no damage. The beveled edge is very wide, 1" and hard to tell that from the image, so that might be an issue for some but not for me. Ballard Designs delivers in every way with products that are beautiful and unique, not cookie cutter. February 1, 2013
awesome Was packed sooooo well. and what a nice change from your usual rectangled shape!!!! I am in love. I don't look in the mirror when I pass.... I look at the mirror!!! March 16, 2011
Elegant and Unique Features I searched many months for a mirror to place over my fireplace. I could find no other mirror that matched the elegance and uniqueness of this mirror. Sandra April 22, 2011
The perfect mirror for small spaces. The Audrey mirror (small) is perfect for my narrow entryway. Other mirrors I tried were bulky and overwhelming. Very high quality. Easy to hang. I love it! December 30, 2011
Lovely! We have a small master bedroom and wanted a full length mirror without adding another piece of furniture. This piece fit perfectly and it looks beautiful! July 5, 2011
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