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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Rated 4.8 out of 5 by 314 reviewers.
Rated 5 out of 5 by Love the design and functionality! The design and functionality of this mirror is great. A beautiful addition to our newly remodeled master bath. February 20, 2012
Rated 5 out of 5 by Stunning! I ordered this mirror in the medium size and I can truly say that it is MORE than what I had hoped for. I have it hanging in a horizontal position over a sideboard table and in a word it is Stunning! I do not understand some of the negative reviews on this mirror. It is sturdy and unique in appearance and wasn't a pain to hang. Because of the superior packaging I was able to use the surrounding cutout on the mirror to use as a template to determine hanging position of the hardware. I did have to purchase hardware but this wasn't a problem. I had looked for a mirror to place over this antique sideboard for so long and when I saw this on the Ballard site for the amazing price, I was anxious to purchase it. I do not regret this purchase and know that I have a beautiful and truly unique design element that not everyone has . October 21, 2015
Rated 5 out of 5 by Beautiful, unique mirror we hung this mirror in my daughter's bedroom above her desk. It is so graceful and elegant. The shape dips perfectly so she can sit and put her makeup on. It arrived quickly and in perfect condition, exactly as described. Thank you Ballard. September 3, 2015
Rated 5 out of 5 by Very Beautiful The mirror arrived packed extremely well and looks just like I wanted on the wall. September 2, 2015
  • 2015-11-28 T19:28:25.528-06:00
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Product:WM692-Audrey Mirror

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