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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 322 reviewers.
Rated 5 out of 5 by Great purchase I looked all over for a uniquely shaped mirror and was thrilled to find this. Shipment was timely and it was some of the best packaging I've seen. I bought the medium size. It is relatively light weight and was very easy to hang. I have it hung horrizontally, but I'm sure it will also look great vertically. The style is timeless and I'll enjoy this item for many years. You won't be disappointed! February 8, 2012
Rated 2 out of 5 by warped I was thrilled to get the mirror on the wall but disappointed to discover that it reflects a distorted image due to a marked bowing in the middle of the mirror. We were able to mitigate the effect somewhat with a mirror bracket at the bottom/middle of the mirror. Sending it back was an option but given the size and weight I decided to hang it until I find a better mirror. February 7, 2012
Rated 5 out of 5 by Just what our bathroom needed! Purchased the large to use as dressing mirror and 2 smaller ones for vanity mirrors. Perfect accent for our classic style bathroom. Sale price made them very reasonable to purchase. Arrived quickly and in perfect condition thanks to the attention to packaging. Not difficult to hang (just needed help from hubby to lift the large one). Love the thick beveling and unique shape. Very happy! February 5, 2012
Rated 5 out of 5 by Very pleased Beautifully designed, packaged and delivered. Exceptional value for the price. It totally MAKES my tee tiny bathroom! February 3, 2012
Rated 5 out of 5 by Absolutely BEAUTIFUL! I'd been looking for a full length frameless mirror for my daughter's room. It needed to be dainty and sweet. THIS IS IT! It's classic, elegant and I could move it to any room in the house and use it both vertically or horizonally and be thrilled. I also thought the price was reasonable (I did get it on sale!). February 2, 2012
Rated 5 out of 5 by Beautiful Piece, Excellent Quality I love this mirror and it is exactly what I was hoping for! I think this is an excellent option for a wardrobe mirror. January 29, 2012
Rated 4 out of 5 by Worked for me We needed a mirror that would occupy a large space in our bathroom. We bought this & placed it horizontally. Worked like a charm. I like the simple design, which gives it some detail, without making it too busy. January 16, 2012
Rated 5 out of 5 by Not your usual mirror I bought this mirror (in medium) for my daughter's "big girl room" makeover, and we both love it. It's different from the regular mirrors you see over dressers, and it's got a very pretty, feminine feel. I'm definitely pleased with this purchase. January 11, 2012
Rated 5 out of 5 by Beautiful Mirror that Makes a Statement We were looking for an unusual mirror to hang over our mantel. We chose this particular mirror because of its substantial size and unique shape. The fact that it is frameless prevents if from looking/feeling heavy, despite the fact that it is quite large. It was packaged very carefully and arrived in perfect condition. We are very happy with it. January 4, 2012
Rated 5 out of 5 by Perfect for a bathroom vanity I bought this to hang over a pedistal sink in a half bath. It is beautiful, feminine and brings some character to the space without overwhelming the small room. Love it! January 3, 2012
Rated 5 out of 5 by beautiful mirror this mirror is absolutely beautiful. it was featured over a dressing table in the catalog, but i have it hanging over a dining room buffet. it is light weight and was very easy to hang.this mirror was so thoroughly packaged,ther was no way it could be delivered any way but perfect. i continue to be very impressed with ballard designs products and service. January 2, 2012
Rated 5 out of 5 by The perfect mirror for small spaces. The Audrey mirror (small) is perfect for my narrow entryway. Other mirrors I tried were bulky and overwhelming. Very high quality. Easy to hang. I love it! December 30, 2011
Rated 5 out of 5 by unique shape, quick shipping, great packing! I was VERY happy with the Audrey mirror.(middle size) It came quickly and expertly packaged! I had been looking for awhile( ok forever) for an entryway mirror that made a statement. I liked the fact that it was frame-less , less weight on the wall.The beveled edge adds a tailored touch.I have many years of Ballard Design catalogs!... I know they switch products/designs occasionally and didn't want this one to get away! However I did make two small mistakes.1.) Please note that the shape/cut of the middle and small Audrey mirrors are slightly different due to the smaller size.I overlooked that! Oops! 2. I realize now I should've ordered the largest size mirror. I thought the design might be overwhelming but i see now it would be fine. Anyway, I will be keeping this mirror. I will eventually get the bigger size and hang the one I have vertically somewhere else. maybe even my bathroom.Sideways/vertically it looks like a completely different mirror. Don't hesitate to order from this company! December 29, 2011
Rated 5 out of 5 by Beautiful This mirror looks perfect over my bedroom dresser..a perfect complement to the existing shades of cream and gold. December 29, 2011
Rated 5 out of 5 by Gorgeous! This mirror was purchased for my daughter's room. I wanted something feminine and pretty. This mirror exceeds my expectations. It was wrapped so well, and it is very sturdy. I have been looking for a perfect mirror for my daughter's room for well over 6 months. I am glad that I held out and spent a little extra money for a much nicer mirror than anything that I could find in my local stores and outlets. I highly recommend this mirror! December 29, 2011
Rated 5 out of 5 by Lovely! I purchased the medium size mirror. It is truly unique & well made. As with any purchase I have made from Ballards, the service was immediate & excellent. I am VERY happy with this purchase. I also greatly appreciate the various options Ballard's tries to provide. December 29, 2011
Rated 5 out of 5 by Beautiful Mirror I bought this mirror for my 12 year old's room. She is very happy with the design and how it looks in her room December 26, 2011
Rated 5 out of 5 by Elegant I looked at this mirror for quite a while before ordering. It is such a nice alternative to the boring rectangular wall mirrors. I ordered it for my bedroom, and it fits perfectly. Also, the mirror was very safely packaged, and arrived with no damage. I'm very happy with this item. December 25, 2011
Rated 5 out of 5 by Beautiful mirror! I've been considering purchasing this mirror for about 2 years now and seriously, I don't know why I waited so long! I bought the medium size mirror and use it as a full length mirror in the master bedroom. It is perfect! Thumbs up to packaging! It took us longer to unwrap it then it was to hang it! Also, so simple to hang. December 22, 2011
Rated 5 out of 5 by This mirror goes with many styles of design! I bought 2 of these mirrors to go into my daughter's bathroom. They look beautiful! I have gotten so many compliments. When I needed a small mirror to go into a powder room that was of french influence, I decided to go with the smaller size. I figured I would change it once we had more time to look around but it actually works well in that room! I can't say enough about this mirror and its flexible design that goes with any decor. December 17, 2011
Rated 5 out of 5 by Gorgeous in person I am over the moon about my new "Audrey" mirror! I searched and searched for something different when it came to a mirror for my bedroom. I was happy to find what I envisioned in the Ballard catalog and even more thrilled when I received this item in person and fully intact. December 14, 2011
Rated 5 out of 5 by Impressive Look with more than one I bought two medium mirrors for my children's bathroom to go above each sink area and a small one for the "make up" area for my daughter. They look fantastic!! I was also impressed with the packaging upon receipt. Well done, no need to worry about breakage. December 14, 2011
Rated 5 out of 5 by elegant mirror I love this mirror. I makes the room look elegant and for its size it is not at all heavy. It beautifully anchors 2 dressers in my bedroom. December 14, 2011
Rated 4 out of 5 by Great Quality I had been looking at this mirror for a while and I finally purchased the medium sized one for my foyer. I read a review before I bought it about the person's child saying it looked like batman. It does make you think of batman when you look at it. That's the only down side. Other than that it's a beautiful mirror. Fast delivery and packaged very well! Mirror is heavy so we used two hooks to hang (one on each hook on the back) in stead of hanging with a wire. December 5, 2011
Rated 5 out of 5 by Exactly what I wanted!! This is an awesome mirror - exactly what I wanted for our foyer. I search for several weeks when I came to Ballard Designs. Great sight!! Our mirror was packaged very safe for shipping. I highly recommend Ballard Designs AND this mirror. You won't regret getting it. This mirror would be pretty in any room. November 29, 2011
Rated 5 out of 5 by Statement piece at great price! I love this mirror! It really packs a punch and the price is so affordable. I used it above an expensive console table and added a pair of lamps... The outcome is fabulous and makes the whole thing complete and beautiful! Easy to hang too! November 26, 2011
Rated 5 out of 5 by The mirror is very well made. I redecorated my bedroom and this mirror is now my very favorite thing in the room. It is really beautiful. My antique mirror had broken and I was very sad but now I like this one even better! Great service from Ballard Designs too. November 26, 2011
Rated 5 out of 5 by I LOVE THIS MIRROR I love this mirror. It's beautiful. It's very well made. Signed, So Happy November 23, 2011
Rated 5 out of 5 by Love This Mirror! I absolutely love this mirror! I have it hanging vertically in my daughters bedroom, She wanted a full length mirror, but didn't have room for a free standing mirror. It looks fantastic and she loves it. I am also considering it for another room only horizontal and above a dresser. It will break up the matching furniture in that room. Very easy to hang and would definitely recommend to anyone. November 18, 2011
Rated 5 out of 5 by excellent quality and unique shape The Audrey mirror is perfect for my newly remodeled bathroom. It's unusual shape and excellent quality adds the perfect look. November 7, 2011
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