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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Audrey Mirror 4.8 5 276 276
Great value! I love this mirror! It is elegant and offsets my antique dresser beautifully. The large size is a bit of a challenge to hang, but once it is up, you won't be disappointed. July 28, 2011
This mirror is unique I just hung the Audrey mirror in my bathroom yesterday and was more than pleased. It was easy to hang and really makes the space look terrific. I was loking for something that was different, but wouldn't detract from the wallpaper. The mirror was perfect! May 19, 2011
Beautiful Mirror We hung this mirror horizontally in our bedroom and it looks wonderful on the wall. Highly recommend the Power Hooks they are easy to use and securely hold heavy items in place. They do create holes in the wall so be sure of your placement. May 13, 2011
gorgeous Great mirror. Really adds to the room. Great size and proportion. Arrived well packed and in perfect condition the first time! August 4, 2011
Lovely! We have a small master bedroom and wanted a full length mirror without adding another piece of furniture. This piece fit perfectly and it looks beautiful! July 5, 2011
stylish mirror The mirror met my expectations & the packaging was incredible. You would have to run the box over with a truck to damage this mirror. Its nice to know that when you order something it is going to arrive in perfect condition. April 7, 2011
Heavy duty-Seems well made Love the look of the mirror! It is nice and heavy which, to me, always makes me think something is well made. I actually gave it to a client for a gift for her powder room and it really sets off the pedestal sink and bath nicely. March 16, 2011
I love the shape of the mirror I ordered two. My guest bathroom has double vanities. The mirrors are perfect and all of my guest comment how nice they look. June 8, 2011
a perfect mirror The mirror looks fabulous on our wall. We had pictures hung on either side but they took away from the beauty of the mirror so now it hangs alone and totally sets off the diningroom. April 10, 2011
Elegant and Unique Features I searched many months for a mirror to place over my fireplace. I could find no other mirror that matched the elegance and uniqueness of this mirror. Sandra April 22, 2011
love it We love it! Hung this on a wall vertically in our master bedroom. It's beautiful! June 12, 2011
Excellent I couldn't be happier with this mirror. It is the perfect size, I love the styling and it is very sturdy with multiple hangers on the back. I would definitely recommend it. March 16, 2011
awesome Was packed sooooo well. and what a nice change from your usual rectangled shape!!!! I am in love. I don't look in the mirror when I pass.... I look at the mirror!!! March 16, 2011
this is exactly what's pictured very happy with it- everyone loves it. I hung it lengthwise as a bedroom mirror and it looks beautiful. April 9, 2011
Charming and very versatile! This mirror is darling. I was looking for an interesting shape and this mirror was a perfect fit at a fabulous price! March 18, 2011
Love It We put the mirror in the bathroom. It looks wonderful and makes the bathroom look so much larger. March 16, 2011
Lovely! This mirror is a great addition to my new powder room. Perfect size and shape! Love it! July 10, 2013
Cute vertical, but not horizontal I had such high hopes for this mirror above my mantle. It looks beautiful vertically, however when hanging horizontal I can think of nothing other than the Batman symbol. I wish that the edges were curved and rounded rather than pointy, that would have solved it. Sadly, I will be looking for a replacement mirror. March 2, 2012
I like this mirror very much. This mirror is the perfect size for my bedroom and I love its shape. It was very well protected by it's packaging and was delivered in excellent condition. May 11, 2013
These mirrors have a fantastic shape! I cannot express how happy I am with the Audrey mirrors that we purchased for our upstairs hall bathroom. We were required to purchase mirrors with unique measurements due to our light fixtures, and the Audrey mirrors were perfect. These mirrors add to the elegance of the room and look gorgeous on the wall. They arrived very quickly and were packaged extremely well. I give my highest rating for these mirrors! April 17, 2013
Classy, beautiful mirror Love this frameless mirror and the beautiful beveled edging. Makes a grand statement for a reasonable price. May 5, 2013
Lovely mirror for double sink bathroom. The first mirror that I received was broken in many many pieces. It was not packaged well. Ballard Designs shipped a replacement mirror. This one was extremely well packaged and arrived in one piece. Adds to the overall look in the refurbished bathroom. April 5, 2013
This mirror is beautiful! I am truly satisfied with the purchase of your Audrey is so different than other mirrors I have owned, very light and airy, modern look..I hung it over my desk, and have received many compliments on it..I love this mirror, very satisfied customer. Thank you March 30, 2013
Beautiful shape This mirror came extremely well packaged with not a scratch or chip on it. I got the larger size and the shape is just beautiful. It is very heavy so I also got the recommended power hooks. I am excited to hang it this weekend. Thus the reason for the 4 out of 5 stars. This miror is something different from what you see in the stores in my area and the appearance is "lite" since it is frameless. Thanks Ballard for another great product to make my home beautiful! March 29, 2012
very modern look This mirror seems to float on the wall with no frame to make it look heavy. Flows into the design of the room March 28, 2013
I love these mirrors! I am glad that I purchased 2 of the small Audrey mirrors; they fit perfectly in my master bath where the previous owner took the mirrors. It also gives it a completely different feel. When the mirrors arrived they were securely packaged with wood around the edges to ensure they did not break. This was important to me as I had just received a previous product broken on 3 different deliveries. Great product and I would recommend. March 1, 2013
Elegant mirror I purchased this mirror to use over an iron bed in my master bedroom. It is perfect! I looked for a long time for the perfect mirror, and this is it! As usual, Ballard Designs did not disappoint. March 18, 2013
Stylish Mirror looks fabulous over the bed. Purchased the medium and is just the right size. March 22, 2013
Frameless Mirror Perfection The great thing about this mirror for me are the edges. We have a smaller bedroom and I had not considered how this mirror with beveled edges (and no wooden frame) doesn't appear to dwarf the furniture in the room even though it is a rather large mirror in it's full size. The edges allow the mirror to blend into the wall better than a framed mirror. It is a beautiful piece! February 24, 2013
love this mirror I purchased the medium size Audrey Mirror to hang above a marble vanity in a bathroom and I love it! It has great flair, a generous size, very unique shape (not oval, round or rectangle) and has a beautiful beveled edge. It arrived in perfect condition ... actually, the packaging was pretty impressive. Be prepared, however that this mirror is not to be hung with picture wire, but rather with two screws (anchored) that will align with the rings on the back of the mirror. February 8, 2013
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