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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 340 reviewers.
Rated 5 out of 5 by The perfect mirror The mirror is a perfect fit for my bathroom. I have received many compliments on the mirror. It is so different than anything you can find in the stores. It came packed so well and was easy to hang, I love it! April 4, 2014
Rated 5 out of 5 by STUNNING This mirror was absolutely stunning! I could not be more pleased! April 1, 2014
Rated 5 out of 5 by Elegant I bought this mirror for my half bath and it really makes the room look elegant. March 31, 2014
Rated 5 out of 5 by Perfect! I've hung the large size vertically on a small wall in between 2 closet doors. Really didn't want another rectangular shape between the doors, so the Audrey mirror was the answer! The shape is so unique & the price was terrific! Very happy with the purchase. March 29, 2014
Rated 5 out of 5 by Prettier in person Love the lines on this mirror. I have it over my bathroom sink and it's just beautiful. March 28, 2014
Rated 5 out of 5 by Looks great over my bathroon vanity I love the unique shape of the mirror and beveled edge. I recently remodeled my bathroom and used this mirror hung vertically over the vanity with a light sconce on either side and it looks great! I was worried about whether it would break during shipping but it was packaged very nicely and arrived in perfect condition. Nice to have the hooks in place to hang vertically or horizontally in case I decide to someday move it to a different location. Very happy with this mirror! March 28, 2014
Rated 5 out of 5 by very nice I was pleased with the medium Audrey mirror. I needed full length mirrors for two bedrooms and these added a little pizzaz as well as function. They were extraordinarily well packed for shipping, easy to hang and don't have any perceptible distortion. They are a lot more fun than the usual rectangular mirror. March 23, 2014
Rated 5 out of 5 by Great shape, great scale This mirror fits nicely on a wall by itself or as a wall grouping. The shape and scale make it unique and less bulky than traditional framed oversized mirrors. March 22, 2014
Rated 4 out of 5 by Not Horizontally Symmetrical, but still Beautiful I bought the smallest Audrey mirror to hang over a desk that I've refinished into a vanity. The item was backordered and took several weeks longer than Ballard's estimate to arrive (so watch out for that). When it did arrive, it was packaged very well. Almost too well. Now that it is hung: This mirror is equipped to hang either vertically or horizontally with sturdy picture hooks on the back. HOWEVER the scallops, while vertically symmetrical, are not horizontally symmetrical. So the right scallops are about a half inch each shorter than the left side, resulting in a 1-inch overall lopsidedness. Luckily the room in which it is hung is an addition on a 90 year-old house, so the sloping floor and walls kind of compensate. Overall the difference is not too noticeable, but if you are a perfectionist I would not recommend hanging this product on the long edge. All of that being said, it is a beautiful, quality product and I am thinking about purchasing one of the larger sizes to replace a full-length mirror recently broken. March 20, 2014
Rated 5 out of 5 by Unique and Beautiful mirror! I bought the medium size Audrey mirror after looking at many mirrors. I was looking for something that would be unique but yet still classy for our newly renovated guest bathroom. It was delivered within days and packaged extremely well! The card board template inside made the hanging go easy & fast. This mirror was also on sale. For the price you can’t get a mirror better than this one. It is simply beautiful and unique!!! March 17, 2014
Rated 5 out of 5 by Audrey Mirrors Awesome and elegant! I put off the purchase of these 2 medium sized Audrey mirrors for TWO years because I thought they would be too heavy for my walls. I finally decided to try them and discovered they were much lighter than all the choices I had come across in the home stores! Only 19 lbs each to ship so the mirrors even less! Wished I had ordered them sooner but sure love them now! Thanks Ballards! March 7, 2014
Rated 5 out of 5 by I love this mirror! I got this mirror to hang above a demilune table at the end of a short hallway at the top of my stairs. It looks very elegant and gives me pleasure every time I see it. It was easy to install and the medium size was just right. January 20, 2014
Rated 4 out of 5 by I love the design I purchased the large Audrey mirror and while I love the overall design of the mirror and the way it looks at the end of my upstairs hallway, it is what we would call a fat mirror. The reflection adds about ten pounds to someone walking towards the mirror. I wish it had a truer reflection as I am using it as a fitting mirror for a clothing business. So although I am keeping it, I recommend it with reservations. BTW, the packaging was outstanding for such a large fragile item, it arrived in perfect condition as has everything I've ordered from Ballard. January 15, 2014
Rated 4 out of 5 by Great accent for guest room Bought the medium sized one to put over a small bureau in a guest room - it's perfectly sized, super easy to position and hang. It arrived in perfect condition because of the incredible packing from Ballard. Love it! January 11, 2014
Rated 5 out of 5 by Beautiful product I debated for about a year and a half as to whether I should buy this mirror and I'm so glad I eventually did. The mirror arrived perfectly packaged and in immaculate condition. It was easy to install and looks absolutely gorgeous on my wall. I ordered the medium (was worried about the proportions but it actually looks totally fine and not batman-ey at all. Okay maybe a little. But it's missing the head of the bat in the middle so it's all good) and hung it horizontally. It makes my tiny studio apartment look easily twice as big. Other reviews said that the mirror gave a distorted image but I am not seeing that on mine. January 7, 2014
Rated 5 out of 5 by huge! I hung this in my master closet.. its feminine and has a beautiful shape December 6, 2013
Rated 5 out of 5 by Beautiful My mirror came very carefully wrapped. It was prettier on the wall than it was in the catalog. It is a beautiful addition to our new home and sets off the piece that it hangs over remarkably. It draws your eye. I was sceptical about ordering at first due to the shape and size, but it came in perfect condition. December 1, 2013
Rated 5 out of 5 by Awesome We needed a mirror to over our new vanity and ordered the large and it makes the bathroom pop. Everyone that sees it loves the look. Very good quality and easy to install especially with the template that is included. Would highly recommend. November 28, 2013
Rated 5 out of 5 by So Pleased! First time ordering from BD but not the last! The product, customer service and shipping was outstanding. I was nervous having this large mirror (30x60) shipped, however, the packaging was solid. Well done Ballard Designs, thanks! November 19, 2013
Rated 5 out of 5 by Great for a small apartment I selected this mirror to hang over the loveseat opposite my wood-burning fireplace. It adds a wonderful new dimension to my livingroom. It was packed extremely well for shipping. I am extremely pleased with the purchase. November 16, 2013
Rated 5 out of 5 by Beautiful design I purchased two small and one medium mirror to accent my living room wall and it definitely adds a unique design feature while adding more light to the room. Easy to hang on the wall but it took two of us to do it. I waited a long time to purchase these contemplating differing looks but these mirrors look fabulous! November 16, 2013
Rated 5 out of 5 by Love, love, love this mirror! I ordered the large size and the first one came in damaged. Ballard quickly sent a replacement. This one came in undamaged. I love the elegant shape of the mirror; wish they made one even a little bigger. I knew that it would set off my formal dining room quite well. November 14, 2013
Rated 5 out of 5 by Prefect mirror This mirror works great. I wanted something a little different in my laundry room and this is it! Love it and have received many positive comments. November 6, 2013
Rated 5 out of 5 by Beautiful Package arrived quickly. this product was packaged very well and the mirrors look stunning in my newly remodeled bathroom!!! I have received a ton of good comments on how beautiful these mirrors look! November 5, 2013
Rated 5 out of 5 by Love it! I love this mirror. I bought it to go over a bed, but it wound up in the bathroom as a vanity mirror. It looks fantastic. October 31, 2013
Rated 5 out of 5 by Mirror was a perfect size! Loved the angles of the mirror and it was just the touch my wall needed in my new home office. Makes the room look bigger and is quite flattering to my decor. October 31, 2013
Rated 5 out of 5 by Elegant Sophistication I needed a mirror to put over my daughters' dresser to replace their "childhood" mirror. It looks perfect...elegant and sophisticated. October 29, 2013
Rated 5 out of 5 by This is a very cool mirror I must say that the packing also for this cool product was done appropriately. October 28, 2013
Rated 5 out of 5 by Great look Saw this mirrow and loved the lines. Plus, it shares my daughter's name! Would highly recommend it. October 28, 2013
Rated 4 out of 5 by exactly as advertised We wanted something more than an ordinary mirror and this one fits perfectly . October 27, 2013
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Product:WM692-Audrey Mirror

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