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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Aster Side Table 4.3 5 4 4
Gorgeous Style, Poor Workmanship I love, love, love the style of this table but the execution of it is very poor. It must be a recent batch of them only since older reviews are favorable. I have exchanged twice, for a total of 3 tables. All 3 have major flaws including large chunks out of the marble that have been filled with an epoxy that is very obvious, small chunks out of marble that aren't filled-in at all, huge scratches and scrapes to both materials, giant black marks on metal that don't completely come off, poorly-done welding, chunks out of edges of metal, marble doesn't fit properly into base and wobbles or barely fits, uneven gap around edge of marble. I know the difference between poor workmanship and antiquing and these are poorly made. BD's customer service people are very nice and did agree to discount the last one so I will keep it. This has been such a hassle though, and I'm tired of making phone calls, having big boxes and Styrofoam all over my living room, watching credit card statements to confirm that I was refunded and waiting for UPS. Avoid ordering unless you can't live without this table and have lots of time to deal with this nonsense. Oh, and this doesn't bother me but the marble isn't all white like the picture. All 3 have been white with big parallel medium grey streaks. September 11, 2014
Worth the wait! Love my table! The finish is exactly what I expected. Even though I had to wait 3 months for it, it was well worth it. February 1, 2014
Twice is nice I only bought one of these tables, but now that it is in front of my sofa....kinda thinking two is better than one. Gahhhh....the price has been raised....obviously it's a good seller! December 31, 2013
Glamorous side table The Aster Side Table is a glamorous little addition to my living room! I placed it a part of the room that needed a little table for guests to put drinks on. It is well made and was packaged well. I love the marble top and starry shape! November 14, 2013
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Product:TS425-Aster Side Table

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