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Ashton Headboard

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ashton Headboard is rated 4.5 out of 5 by 4.
Rated 5 out of 5 by from Beautiful Headboard This is a solid headboard and appears very close to the pictures on the internet. The bolts that come with headboard are too big for the predrilled holes and need to be a longer for the nut to fit securely. I did report this to Ballard Designs. Otherwise, I love my headboard!!
Date published: 2012-06-08
Rated 5 out of 5 by from Amazing headboard I was at first a little leary to spend this much on a headboard but I really liked the concept. The headboard is very sturdy and was easy to assemble to frame. It is absolutely gorgeous and if you are looking for something different that most people will not have this should be your choice!
Date published: 2012-05-31
Rated 4 out of 5 by from The workmanship is of high quality with one minor exception. The headboard is lovely. The only glitch was that all four bolts were too big in diameter and too short in length. As described in two other reviews, this created frustration and delay as I needed to make a trip to the local hardware store. That minor quality control issue should be addressed at the factory, or at least before Ballard's warehouse sends out the order.
Date published: 2012-08-05
Rated 4 out of 5 by from Just what I ordered I was very pleased with my Ballard Headboard. It was what I had hoped it would look like when ordered and am very happy with the quality. What I disliked. The screws that came with the headboard to secure it to the bed frame were to large for the predrilled holes and to short to add the nuts fully to the screw. A project that should have taken minutes to do took over an hour not including a trip to the hardware store.
Date published: 2012-06-05
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