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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Arturo 8-Light Rectangular Chandelier 4.6 5 55 55
Rustic Elegance Perfected In our modern ranch style house, the dining area adjoins with the kitchen and the living room. This fixture looks fantastic in an open space. It is commanding, with a lot of architectural presence, but it's not overwhelming. We have 12 foot ceilings, but did not use all of the hanging hardware, as we wanted an unobstructed view throughout the great room. Thanks Ballard for putting this fixture on sale-it is another perfect piece for our home! March 19, 2014
Perfect This was the perfect light for our dining room. It was easy to assemble and hang. My husband and I hung it together and it was a breeze to put up. Love it! November 22, 2013
Stunning Chandelier As others have said in previous reviews, this chandelier can be installed in high ceilings. What about an 8 foot ceiling? That would be my house. My husband who is not an electrician was able to install this in our dining room in under an hour. He took one of the shortest rods and cut it in half and re-threaded it. This rod is connected to the cap at the ceiling which is then attached to the cap with the arms that hold the chandelier. He had to shorten the wires which is easy and necessary. This chandelier is substantial and well made. The light is bright but not harsh and can be dimmed. We absolutely love it! The packaging was typical Ballard which is fantastic. No missing parts all you need is a little skill and light bulbs and you're good to go. Highly recommend this product. February 23, 2014
Beautiful Lighting, Priced Right! Wanted to write this review so that others know that this light fixture is exceptionally beautiful, it was just what we were looking for! It came packaged great with all the pieces. As another person wrote, due to the extension rods this would have hung to low for an 9ft. ceiling. The customer services was great in answering my question whether it could be mounted directly to the ceiling without the extension rod. They said it could not, however due to my having a son as an electrician, he was able to modify it so that it could be mounted from the ceiling by using the first round bracket! Genius, idea. It looks awesome and just the right length from the table. Maybe Ballad design could due the same so that others may be able to hang it directly without using the extra extension rods for people that do not have a large vaulted ceiling. May 20, 2013
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Product:LC707-Arturo 8-Light Rectangular Chandelier