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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Arturo 8-Light Rectangular Chandelier 4.6 5 55 55
Love, love love! We ordered this light a few months ago, but it was on backorder. It came yesterday and hubby and I hung it today. It was easy to hang and it looks perfect over our oversize kitchen table. We used 40 watt lights and it gives off just the right amount of light. Thank you, Ballard Designs! July 12, 2014
Looks fabulous, hard to install, with a few changes from Ballard would be MUCH easier!! The Chandelier is beautiful!! Color true to picture, and it really is a great piece! However, when it came to installing, it was a little frustrating. With a few changes from Ballard, it would be MUCH MUCH easier!! First, they say it can be hung on a sloped ceiling. However, it cannot be hung on a ceiling with greater than a 15 degree angle. So we had to make adjustments for that. Second, the wire for it is very thin, please Ballard, make it thicker and safer. Third, when we hung it, the threading stripped out of the rod that goes into canopy. All the rods have plenty of threading to screw them together, except for coming out of the canopy, where, in my opinion, it's the most important, because it's holding the light. Please, Ballard, instead of 1/2" of threading, put at least an inch!! Again, beautiful light, frustrating to install! May 1, 2014
Looks great once up. We love this new fixture, however it was a bear to put up. We do not have a vaulted ceiling in the area we hung the light so it took us quite a while to configure everything and get it ready to hang. Two sets of instructions would help for those who do not have a vaulted ceiling. April 23, 2014
Looks Great In Dining Room! This chandelier looks great over my dining room table. Great size and shape. One of the frosted glass pillars broke and Ballard immediately sent me a new one, for free. The only complaint I have about the fixture is I thought the wood part would be more distressed. It's darker than the picture shows. April 19, 2014
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Product:LC707-Arturo 8-Light Rectangular Chandelier