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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Arturo 6-Light Round Chandelier 5 5 22 22
Rustic yet modern This fixture is quite substantial. Rustic yet modern. The beautiful round wooden portion is gorgeous in person. The candle columns are taller than imagined and the fixture larger. We exchanged it for another piece fitting the space better (Ballard is wonderful), but the quality is fantastic and I'd certainly recommend both the item and Ballard. November 7, 2014
Stunning and Stylish I can't say enough good things about this perfect light. It has a grand look about it. The combination of wood and metal with the beautiful soft lights make this the perfect addition for any room. Don't hesitate. The light is an amazing piece. You won't be disappointed. October 31, 2014
Clean and classic look This light is different than what I usually would look at but I was ready for a change. When it arrived I was concerned that it was too large for the space or like others, would hang too low. My ceilings are 9' and I asked an electrician to hang it. It fits the space perfectly! It opens up the space and looks rustic modern yet fits in with all my other fixtures as well. The electrician had no problem hanging this light yet it may require lending a hand for a few minutes because it is heavy. For the money it is the best deal going. Overall very happy! October 4, 2014
Simply Stunning As usual, Ballard has hit a home run with this product. It is so beautiful in my home. The ring of wood is unbelievably gorgeous, and the pictures don't do it justice. The wood also sets it apart from any similarly shaped light fixture from other stores. My only complaint (and it's tiny) is that the cylindrical glass shades sit on surfaces that are somewhat uneven. The iron they sit on is not perfectly level, and it's too robust to bend it. I did resolve the issue by placing tiny pieces of materials under the glass shades to level them out. I have an eye for perfection, so I couldn't rest until it was fixed. I still recommend it. May 1, 2014
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Product:LC708-Arturo 6-Light Round Chandelier
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