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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Arturo 6-Light Round Chandelier 4.9 5 33 33
great quality, well packed when shipped, looks amazing This was my second purchase from Ballard, I bought this same light in the rectangular version and loved it so much I bought the round version for my entry way. It looks amazing, just like the rectangular version. The quality is excellent. I have been very pleased and will continue to shop at Ballard Designs. I watched for it to go on sale....and took advantage of the lower price.....I like that they do run sales with significant discounts. It did take awhile to ship, that would probably be my only compliant....probably about 3 weeks from purchase date, but I was not in a hurry. Overall, very pleased. April 27, 2015
Love this light fixture! I saw this chandelier in a Ballard catalog and fell in love. I looked around trying to find a light I liked better ~ it never happened. I ordered the rectangular one for our dining room and the round for our breakfast nook. They are stunning! They were not hard to install as some of the reviews mentioned. The light it gives off is soft and not harsh as our previous fixtures were. So glad I ordered them! April 25, 2015
Beautiful Product but HUGE This chandelier is gorgeous and high quality. I wish we had known that it is made for vaulted ceilings, however, and that it is VERY large. Thankfully, I have a large dining room and a crafty husband who was able to figure out how to install this and shorten the length of it so it would fit. Please just add the fact that this is really made for vaulted ceilings to the product description, though. Thanks April 24, 2015
Contemporary rustic I bought one rectangular chandelier for my dining room and 2 round ones for the entry and breakfast rooms. They are very well made, and the electrician installed them easily. They are very attractive and suit our style. April 22, 2015
  • 2015-05-05T08:47:18.154-05:00
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Product:LC708-Arturo 6-Light Round Chandelier
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