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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Artichoke Under Cabinet Paper Towel Holder 4.3 5 12 12
Not worth the price Tools Needed: Masking Tape, Pencil, Ruler, 1/8 Drill Bit, two #6 x 3/4" wood screws, Drill and screwdriver. I applied a long piece of masking tape across the base and marked both holes. The entire piece to tape was transferred to the bottom of the cabinet using a ruler to ensure that the tape was straight. Pilot holes were made and the tape was removed. Two screws used to hold in place. Total time 15 minutes. I was disappointed that when I removed the masking tape the finish came with it. It wasn't a deal breaker because this won't show anyway. But I do think it speaks to the quality and longevity of this product. To change the roll you will have to remove one of the pineapples as the roll slides through rather than "Top-loading". I think this is lazy engineering or mine was just made wrong. June 13, 2015
this product has great features Outstanding quality. Adds both good design and charm while saving valuable counterspace May 30, 2015
Lovely with my Stainless Steel appliances Since I was replacing kitchen appliances with stainless steel, I thought it was time to update my chunky pine paper towel holder as well. This product is described on the box as "zinc" and is a pretty little addition to my updated kitchen. Gravity is what holds in place the bar that the roll of towels hangs on. Replacing the roll is very simple. (Even tho there was a huge sign among the packaging indicating "hardware," there were no screws with this product. Two screws and an electric drill are required for installation.) May 2, 2015
Not the elegant piece I had expected I'm sad to say I was very surprised and disappointed in the appearance of this item. I had anticipated receiving an elegant accent for my kitchen, but the quality of the finish and detail was not at all as I had expected from Ballard. April 24, 2015
  • 2015-07-06T07:59:41.865-05:00
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Product:BC063-Artichoke Papertowel Holder
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