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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antoinette Sideboard 4.3 5 7 7
Beautiful red colour and functional The sideboard was bought with the under-the-stairway space in mind... it fit beautifully, the red makes the once very bland space pop with colour and lends depth to the area... the cupboard holds my craft items, now neatly tucked away. Was very happy that the dimensions given were spot on. The delivery went perfectly and the delivery men could not have been more helpful and polite. I could not be more pleased. March 25, 2014
Not at all the quality I expected from Ballard Design Just received the sideboard yesterday after waiting 4 months. Was so excited for it to finally arrive. Very disappointed in the finish. It has white specks all over it. My kids and I keep trying to wipe it off - a natural reaction to seeing what looks like residue all over it. The drawers are extremely hard to open and close! When you pay this much for a piece of furniture you would hope it would at least function and look good. Very disappointed….would love to return it! January 17, 2014
Looks great in my sunroom Overall I am happy with the look and quality of the sideboard. Several issues, a missing piece of wood on the inside which holds the shelves in place. My husband was able to improvise and glue a small piece of wood where there should have been one. And second, one of the doors has no hole for the key. For the price paid, I would expect better quality control. December 5, 2013
Simply elegant! The 3+ month wait was well worth it. This piece is solidly built and expertly finished. I ordered the sideboard in the distressed blue for my dining room and I love how it looks. I am not thrilled with the drawer liners (not my taste in pattern/color), but they can easily be redone. The key locks for the recessed doors are a great "old world" touch as are the recessed drawer knobs. This is a stunning piece! The delivery service was professional---unpacked it & cleaned everything up afterwards. I am very happy! September 21, 2013
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Product:TC354-Antoinette Sideboard

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