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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antoinette Bench 4.5 5 17 17
We love the bench because of it's size The size of this bench is perfect. Looks great under a big mirror against the wall. The detailing makes it very pretty. Quality for price is good not great. Ballard's service is excellent and fast. We had to exchange for a different color finish to go with the room. They made it easy and inexpensive to return. August 20, 2011
The details on the bench r stunning We r so happy with the new bench. It is quite beautiful as is the farmhouse seat cushion. We had to assemble the legs which seem to be quite sturdy! we love it!! November 6, 2011
The product is of superb quality The antoinette bench is a perfect fit in my hallway I could not be happier. As always I have yet to be disappointed by Ballard Designs. April 13, 2011
Looks as nice as pictured I had been wanting a bench like this for aa long time for my bedroom, but coud not find one. I hesitated to buy it because it's very hard to tell fro a picture in a catalogue how well it is built.This bench is every bit as attractive as pictured, and remarkably well built an sturdy. It has to be assembled, but is easy to complete, directions are easy to understand. I bought the cushion as well and it really is a very nice. I am extremely happy with this purchase. December 22, 2011
Beautiful Finish! I've been eying this bench for a long time. When they came out with the Grey Wash finish I knew I had 'to have it'. It's a truly beautiful piece. The only disappointment I had was with putting it together. It came in three pieces, which should have been a piece of cake to put together. Sadly the construction was warped, so It took much longer to fit together and finish. Some extra drill holes and it was finally done. Now I'm loving it! November 17, 2013
Very versatile I have now purchased two of these benches. One is being used in front of our living room window and the other is at the foot of a bed. They are beautiful accent pieces but I do not think you can really use them for seating. The cane work is pretty delicate and it does not appear it can handle much weight. March 18, 2012
Very Happy with the purchase. We bought the sienna bench then had our friend distress paint it.. I know, sounds crazy but it is so cute and elegant altogether. It compliments our distressed furniture and somewhat chic and French style. March 14, 2014
Like the bench, hate the assembly I received my Antoinette Bench today and was very excited. To my disappointment however, upon delivery, I realized that it was something that I was going to have to put together. I really HATE putting stuff together. Anyway, I didn't have the help of another person, so it wasn't easy, but I got it finally set up ... sort of. I never did get it perfectly aligned, one of the dowels refuses to line up with the hole. One bolt has already fallen out. I am sure that some part of this was my own ineptitude, but I am not happy with its current state. Hopefully I can have someone look at it for me and fix what I can't seem to get right. With all that said, it is a very attractive piece and it is exactly what I wanted for an awkward spot in my living room. Color and style are exactly as is represented on the website and the catalog. If I can fix the shoddy assembly, I'll be happy with it. *Note: I am sure it said "assembly required" somewhere on the page for this item, but I just didn't see it or it didn't register in my mind when I ordered it. December 23, 2013
Great Bench! Beautiful bench, great add to our family room! It would also look pretty in a bedroom. The quality is wonderful, very sturdy! January 29, 2014
Very pleased We bought this bench and cushion for the space along the wall opposite the end of the bed in our guest room furnished with family antiques. We bought the distressed sienna which came in lighter that I thought it would be from the picture, but the pieces in the room are eclectic in finish and era so we were looking for a complimentary piece not a match. The bench came with all its parts and hardware and went together just fine. It is sturdy and well-built and we are very happy with it. The only negative comment we have is I got a splinter from the cane work. Overall, we are very pleased. Thank you Ballard! January 5, 2014
good quality for price we needed a bench for the foot of our bed. this was a perfect choice. well made and a good price February 18, 2013
Beautiful bench at a great price. Ive been looking for a bench like this for a few years. So glad I receive your retail magazine and was able to buy it for such a great price! It shipped quickly and everyone who sees it just loves it. Thank you Ballard Designs.......don't know what I 'd do without you! December 27, 2012
Beautiful bench! Great quality and beautiful too! Such a nice touch at the foot of my bed!! March 7, 2012
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Product:SB147-Antoinette Bench