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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antique Letter Indoor/Outdoor Rug 4.1 5 213 213
Design and Durable I purchased a full sized rug and runner for my family room. I LOVE that it is stylish and durable. Not to long ago a full glass of red wine spilled on the rug - No worries- it cleaned up easily and there was not a trace of a stain- LOVE LOVE this rug November 24, 2012
Another Ballard win! I bought the dark runner for my hallway leading into the living room. Although my home is pretty casual i was concerned about the indoor/outdoor quality and look. Needless to say i am thrilled! it is a thin rug but for the money a great deal and adds a great touch of style to an otherwise somewhat neutral hallway. The dark runner on my dark floors looks great - i am glad i chose it!! July 7, 2015
LOVE these rugs!! I love these rugs! I bought 3 runners and one larger rug for my entryway (all in the chocolate color). I had never purchased anything from Ballards before and was very hesitant to purchase a rug online without being able to see it in person (Especially an indoor/outdoor rug). I loved the price of the rugs but was afraid that because they were inexpensive, they would look and feel cheap. Well, they definitely do not. They look great on my dark brown floors! They are a tight weave rug which made me think they might feel rough on the feet but they don't feel that way at all. They look like they are going to hold up great. I highly recommend and will be back to Ballards in the future for more purchases. April 16, 2015
1st Disappointment EVER from Ballard! I couldn't wait to get this rug - the size & colors were perfect for our new kitchen. But what a disappointment. It absolutely will NOT lay flat....the "roll marks" it had from shipping have never disappeared. We gave it a month...and even bought an expensive, custom-cut pad for underneath. It still looks ike a cheapie from the big box store. And, it's already beginning to unravel on the back side. Our entire house is FILLED with Ballard stuff - rugs, furniture, mirrors, etc. We love all of it. But this was a huge waste of money. April 6, 2015
  • 2015-08-11T10:25:33.713-05:00
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Product:RW204-Antique Letter Indoor/Outdoor Rug

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