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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antique Letter Indoor/Outdoor Rug 4.1 5 213 213
Rug is great. The brown runner is perfect for my bar. Looks exactly as pictured. Very durable. April 21, 2013
attractive, good quality rugs,using indoors over tile floor good looking rugs..having a problem getting the hemmed edges to lay flat -- tripping over them not good. any advice on this problem? (they all have pads underneath.)sami April 21, 2013
Great Rug! I ordered one of the largest size rugs and was so please when it arrived, I ordered another! Yes, both were a little wrinkled and needed to flatten out, but I put some large heavy items on the ends and they flattened out beautifully. The rugs are very nice, large and look great. I ordered the natural with brown print and the color was exactly as it looked in the pictures. It is an indoor/outdoor carpet so keep that in mind as it will not be as plush as indoor only rugs. Its more like a berber type. It was just what I was looking for. Thank you! April 19, 2013
Color totally different than pictured This is my first Ballard Design purchase and I'm pretty disappointed. The color is *completely* different than pictured. I thought it was going to be beige/cream and it's golden almost burlap color. I just got it today so as of right now I have to weight down all 4 sides otherwise it rolls back up all on it's own. I'm not sure if having the paper towel holder and books on all 4 sides was what I pictured for the look. Hopefully it will relax over night and stay flat!! April 9, 2013
Ugly; really ugly I ordered what I thought to be brown script on a cream colored rug. The color shown here is not accurate; not by a long shot. It is more the color of dirty diapers. Not attractive. I should have never opened it as I could not get it back into the plastic wrap to return it. I have had it for over a week and it still hasn't straightened out. I had planned to use it near a couch in one of the rooms but now it will go outside on the porch and die a natural death over the summer months. April 5, 2013
love this rug! Bought this rug for our dinning room. Great if you have grandkids and dogs,no worries. The plus is the chairs slide in and out very easy. I ordered the choc with the natural lettering but it took three times to get the right one. So if you order from the catalog the color refers to the lettering NOT the rug background. I LOVE MY RUG!! March 9, 2013
Another fabulous rug I won several of these outdoor rugs and LOVE THEM. they wear like iron and can be used in many areas in and out doors. this one, i must confess, will be in my laundry room and partially under my cat boxes, but they wear like iron and look so good. when i come in from outside, this rug greets me with class and understated class. i love them. i have a large one in my screen porch area and one on my large back porch as well in the kitchen and front porch. you just take them and hose them down when a stain hits or use a sponge or wipe to clean off spots. they are great underfoot too. i live alone and they are lightweight and easy to move about which is a definite plus! i can't say enough about these great rugs. if this one is not to your taste, get another pattern. you will definitely find a use. i have purchased others and they don't hold up and often mildew or turn green with too much water. these do not. February 28, 2013
ABSOLUTELY Love it! I love this rug. I got the chocolate color - it is perfect. It rolled up a little on the ends when I got it, as it comes rolled-up in the package. So I put a little masking tape down on the ends in a couple of spots to "train" it to stay down. It stays down now just great, and I put a rug pad underneath it for added comfort. It is under our kitchen table, which is in a high traffic area, including where dogs come in and out all day. It is holding up beautifully and NEVER looks dirty. I love it and have received tons of compliments. February 27, 2013
Excellent product. I liked this rug so much that I have actually purchased four. It is great for high traffic areas and looks amazing with neutral colors. Thank you. February 25, 2013
We love it! This product is just as it appears in the photos...we had no problems with the corners curling after a day or two. So far seems to be holding up well to chairs being moved in and out, 2 dogs. Basically, we have lots of traffic in our kitchen! We love it and would encourage anyone to go for it! February 23, 2013
Disappointed I ordered this rug through the internet. After placing my order for the 5X8 and not receiving an order confirmation - I figured I did something wrong. I checked "My Account" order history and there was no indication of my order. So - I placed the order again. The next morning - I received 2 confirmations back to back. Wonderful. I received the rug(s) quickly (which was good)- one to be returned immediately however. The other I opened anxious to see it. I am disappointed in the quality of this rug. I understood that it is an indoor/outdoor rug, but compared to the rugs I have purchased at local stores - this rug is inferior. This rug was priced high I feel for what was delivered ..and sadly- it is not worth that in the sense of the look or quality. It is extremely thin also. I thought it had a fun, whimsical look- but would strongly suggest that you reconsider before purchasing. : ( February 22, 2013
Pixelation but still a great buy This rug looks great in our mud room. The beige is a little yellow but still looks great with our red walls. The only down side is that the lettering is block-ish or pixelated. From a few feet away you can't really tell though. Can't beat the price. February 2, 2013
Good Looking Rug for Many Uses We bought this rug for our kitchen and love it. It brightens up the area and is easy to clean if there are spills-food stains. We were going to replace the Sisal rug which we previously had in our kitchen but saw this online and decided to try something different. We are glad that we did. February 2, 2013
Soft and durable The rug was purchased for my office, which leads to an outside door. I like the stylish feel it gives my office while holding up to the traffic from the outside. Very nice! February 1, 2013
a bit disappointed I'm a bit disappointed. It will not lay flat at the corners and the printing isn't evenly distributed - too much unlettered spaces. February 1, 2013
RUGS I love this rug. I put it under my dining room table because it is an outdoor rug I figured it would clean easily and I was right. I've had it for a while and it still doesn't lie flat but it looks so good I don't care. The backround color is alittle darker tan than the picture online but not to dark. I would highly recommend this rug. January 19, 2013
Antique Lettered indoor/outdoor rug It is perfect for our environment. We lve it and so do ouor kitties. January 19, 2013
I can't believe how this rug warmed up my kitchen floor! The chocolate with natural script design was more beautiful than I expected. Everything I have ever ordered from Ballard has always been of great quality. If your looking for that French vintage vibe, I would recommend this rug indoors or out. January 18, 2013
Looks great in a foyer! Although I can't quite read the writing, I like the overall effect of it in my foyer. It flattened out easily and was the color that I expected. January 17, 2013
Sisal rugs Not at all what I thought would be. Looks like a cheap beach mat from dollar store. Have not had time to return due to holidays however am planning to. January 16, 2013
Not what I expected The texture of the product threw me off when looking at it. I should have realized that being an indoor/outdoor rug it would not have a nice, plush feel. It looks very plastic and has a strong odor. I am sure outside it would be fine but I was going to use it for the breakfast room. It was just not suitable for indoor. I didn't return it b/c I would have to pay for shipping again so I am hoping to give it to someone who would like it. I recommend that Ballard please emphasize the texture of the rug for future customers. January 13, 2013
Great durable material Would have preferred smaller lettering for the mats. January 10, 2013
Wrong Color I wish I had listened to the reviews about the color being not as pictured, but I got greedy for the sales price and went ahead and bought a couple of the rugs in the natural w/ brown writing. Just like what all the other reviews said, the natural is a more tan/brown color, not taupe, as pictured. I'd send them back but it's not worth losing the shipping costs since I got them on sale. Hopefully I'll find somewhere for them, but they're definitely not going where I had intended. January 6, 2013
Looks great I read the reviews carefully and was just a little worried that the rug wouldn't be quite as described, especially since I purchased a smaller size. Price was right and I couldn't resist. Rug is exactly what I hoped. The colors are great and it looks perfect. Reviewers referred to the print appearing "pixelated". I can see what they mean but I actually prefer the pattern to be woven in rather than just stamped on. Definitely recommended. January 4, 2013
Best purchase ever Well where do I begin, my husband and I put the rug down in my family room about an hour before everyone was coming to stay with us for Christmas. The one daughter has two Rottweilers and the other daughter has two yorkies and we have two dogs, So you can see where I'm going with this. The yard was all mud so that's the first thing that happened to the rug. It cleaned up beautifully with soap and water. Next day one of the Rottweilers vomited on the rug in two places, that also cleaned up well with soap and water. The rug is beautiful and the best purchase ever. January 3, 2013
Conversation Piece I am in love with this rug. It is so unique and gives my dining a great feel. Everyone who has seen it comments on how lovely it is! January 2, 2013
Good value Great value for the price. Using in front hallway for a scatter rug. December 30, 2012
Very poor product This rug is absolutely useless. It won't roll down (One end simply will not stay down.) I also ordered a mat and it won't stay on the mat. And the design is stupid - it should have the writing cover the whole rug. This is the worst purchase I ever made through a catalog. December 30, 2012
Looks great, very practical It looks great under my kitchen table. It cleans up easily, which is important when you have a teenager and a dog. December 24, 2012
Yellow, not cream colored, still BEAUTIFUL! As many other reviewers have mentioned, this rug is not as shown on the site, it is yellowish, not cream colored. No matter, it's really a beautiful accent! I bought the 2'x8' for a runner in our entryway and it is perfect! December 21, 2012
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Product:RW204-Antique Letter Indoor/Outdoor Rug

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