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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antique Letter Indoor/Outdoor Rug 4.1 5 198 198
Nothing like what I was expecting... I ordered two of these rugs for our foyer. They arrived very fast but when I opened them the image on the rugs didn't even come close to being the same as what is depicted on the site. And they way they are packaged makes it almost impossible to get them to lay flat. Very disappointing - but they did return them without charging me. Too bad because they would have been perfect. December 2, 2011
Great product! Arrived very quickly for an international delivery. The rug rolled out beautifully and looks fantastic in my lounge room. Would buy again for sure. March 4, 2012
Product a disappointment Not my first purchase from Ballard's, but by far this rug was a true disappointment. First the ends of the rug curl up regardless of rug pad and rug tape...I even placed weighs on the ends to flatten it out and to no avail it continues to curl. Secondly, the threads of the rug seems to be unraveling by the week. December 31, 2011
Beautiful and Unique I purchased two runners for my hallways. They are very beautiful and unique and give a warmth to thehallway. My home is decorated in French decor and these rugs look gorgeous! I had to purchase a rug pad as they are lightweight and move around, but with the pad underneath they are great! December 7, 2011
Conversation Starter Nice rug for the winter time since it cleans off easily. People stop by and want to try and figure out what it says! The only negative I have is that it took a LONG time to uncurl and lay flat. Otherwise, I'm glad I purchased it. December 29, 2011
disappointed I expected the rug to look like the picture. The design interest is not just in the writing, but also the contrast between it and the circular "stamps". My rug came with only the writing, so lacks the visual impact as shown in the catalog. The quality is good. November 30, 2011
love it This rug looks great and is made with good quality. I'm very satisfied with this product. You have great customer service also. I received this rug quickly (only 2 days after I placed the order). December 17, 2011
amazing quality for the price Love the product, just difficult to get it to lay flat initially. You definitely need a rug to floor carpet pad to keep it from moving around for indoor use. December 18, 2011
Nice accent piece While I wouldn't order this rug as a large area rug that I would sit on, I do like it for the accent it brings to my living room. I ordered the runner for a nice accent in front of my bar, and it works perfectly for that. November 19, 2011
Real conversation piece I love things unique for my small house. I have placed this rug on my front porch, it is attention getting and makes people wonder what they will find when they come through the front door. November 21, 2011
Antique Letter Indoor Rug I purchased the small rug for my downstairs bath. It is a perfect size. Great neutral colors will blend with most accessories. I have received many compliments from my guests! November 19, 2011
I love this rug actually bought 2 in different sizes This rug is perfect for my 1921 house I am refurbishing !! Everything in Ballards is for this house !! November 19, 2011
very well made and so original Love your antique letter script fabric. So happy to find the same design in a rug. November 20, 2011
Very nice durable rug Great rug! Easy to keep clean even at front entry way. Dog, 2yr old, etc November 21, 2011
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