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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antique Letter Indoor/Outdoor Rug 4.1 5 211 211
Design and Durable I purchased a full sized rug and runner for my family room. I LOVE that it is stylish and durable. Not to long ago a full glass of red wine spilled on the rug - No worries- it cleaned up easily and there was not a trace of a stain- LOVE LOVE this rug November 24, 2012
1st Disappointment EVER from Ballard! I couldn't wait to get this rug - the size & colors were perfect for our new kitchen. But what a disappointment. It absolutely will NOT lay flat....the "roll marks" it had from shipping have never disappeared. We gave it a month...and even bought an expensive, custom-cut pad for underneath. It still looks ike a cheapie from the big box store. And, it's already beginning to unravel on the back side. Our entire house is FILLED with Ballard stuff - rugs, furniture, mirrors, etc. We love all of it. But this was a huge waste of money. April 6, 2015
This is just as pictured I finally ordered this rug for my limestone kitchen floor. After reading the reviews about curling, I rerolled it the opposite way, fastened it with rubber bands and let it sit for a day. Then I put the rug down with double-sided tape under either end. It is a charming addition to my French kitchen. Thanks Ballard for another great product. April 1, 2015
2 years and counting... Since I rely on reviews to purchase items on-line, I thought it shameful that I have not written one for this item. Hands-down, one of my absolute faves! I purchased this rug 2 years ago (maybe even 3?). Dining room use. My husband even liked it! We ended up buying another to use (with rug pad) as a stair-runner which looks dynamite! It is an indoor/outdoor rug so it is not supersoft, but it is not hard on bare feet either. In fact the low pile makes it perfect for how I use it while still being so stylishly chic inside my house. Pros: color is perfect (FYI - the writing is chocolate brown so if you think it will be black based on your monitor, it isn't). lays flat (eventually, so don't panic), cleans like a dream with soap and h2o (or use my trick for everything...handiwipes), easy to vacuum with floor or carpet attachment, excellent choice if you have cats and dogs like I do, AND it looks great with my french farmhouse decor. Best purchase I have ever made, and I buy a lot on-line. Has not faded at all and it gets a decent amount of sun. Cons: honestly, I don't have one. The edges are showing some wear, but I use a powerful vacuum rug beater and I am like a Tasmanian devil with it. So, I am pretty sure I am causing the wear. After 2 years of rugged use, I say the rug is holding up extremely well. January 17, 2015
  • 2015-04-17T08:20:18.165-05:00
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Product:RW204-Antique Letter Indoor/Outdoor Rug
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