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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Rugs
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Antique Letter Indoor/Outdoor Rug 4.2 5 158 158
Just Fabulous! Great price point! And the perfect little accent rug! December 13, 2012
very nice and the price was right! Very nice quality, is great for indoors as well as outdoors. I turned a second bedroom into a dream closet and this rug looks amazing in it! February 19, 2012
Not as pictured The rug I received is much darker than the rug pictured. The rug online looks creme, the rug I received is tan. The rug is tan and brown. That is a sure way to make sure you don't have repeat customers; ship them products that look completely different than what they paid for. March 24, 2012
Good quality Perfect for the office. We have tommy Bahama furniture in the office and this rug was a great compliment to the decor. February 19, 2012
Not as pictured Glad I ordered the small size first to check it out before ordering the large one. It looks wonderful on the website; however, not up close and in person. It's more of a yellowish tan and impossible to read the writing (even in French!). The weave is very textured looking, unlike the picture. I am sending it back. December 2, 2012
Durable and stylish Lovely rug in my sunroom. Looks fantastic and is everything I hoped it would be! December 6, 2012
Love this Rug I've been searching for a durable/neutral rug for a high traffic living room. I have 4 kids and a dog. This rug was everything I was looking for : Neutral, durable, and inexpensive, but a conversation piece and unique. I couldn't be more pleased with the texture. The quality and the fact that Ballard designs got the rug to me, even though they were back ordered until February. Just in time for Holiday parties : ) So excited. It looks great. I'm so pleased. We'll see how it holds up to my family, but right now it's the perfect addition to my living room. November 21, 2011
Great decor on the floor!! I love this rug. it adds just enough pizzazz without detracting from the furniture and other patio decor. Good quality rug for a nice price. December 3, 2012
Great rug, but not in runner size... I really like this rug and the design. It seems durable and is unique. However, I ordered the "runner" size and you definitely miss out on the total effect. Nothing against the rug, but I probably would have liked it better in the full size. Nice value though, and I always love everything I order from Ballard! January 3, 2012
Better than expected I was really impressed by the quality of the product as well as the speed of delivery. It really looks great in my library. December 1, 2012
Design and Durable I purchased a full sized rug and runner for my family room. I LOVE that it is stylish and durable. Not to long ago a full glass of red wine spilled on the rug - No worries- it cleaned up easily and there was not a trace of a stain- LOVE LOVE this rug November 24, 2012
exactly what I wanted!!! I ordered this rug on Friday and got it on the following Monday along with 2 other rugs. Love all three!! Very nice rugs at a great price!!! November 26, 2012
Don't waste your money on this! From the picture, I expected this rug to have some interest and even charm. It is a good idea terribly executed. Too ugly to put anywhere! November 22, 2012
I love my rug! I purchased this rug for my booth at a craft show and it was great. The wear from all of the people over three days was not noticeable, just dirt and that made the rug look fine. Washing it after was easy too. I will be using it on my patio when it is not at a show. November 26, 2011
Matched the description perfectly Great product @ a great price! Color and quality are exceptional- LOVE IT:) November 22, 2012
Love it! I absolutely love it! It is darker than the pictures but it looks great! Highly recommend! A great value! Was delivered quickly and efficiently! November 14, 2012
Love It! This rug adds the perfect mix of warmth and texture to my living room, and the pet friendly fabric is an added bonus for my little Yorkie! November 7, 2012
I love how this has transformed my room I was expecting to love this rug, but didn't expect the transformation of the entire ambiance of the room that came with it. I wish it would've arrived a little less wrinkled, getting it to flatten out has been a process, but not enough to keep me from ordering the matching runner for my hallway! October 31, 2012
Perfect for our sunroom This rug was a great value and perfect fit in our sunroom November 8, 2012
Really suits our needs We use this rug in the family room. I bought it to lighten up the room for the warm weather and it is more than I expected. It makes a statement for the room and it is not scratchy or pinchy like many outdoor carpets, since my little grandsons are always playing on the floor. Low maintenance, good quality for a great price. May 14, 2012
Perfect for my sunroom Love this rug! The color, another reviewer called yellow, is maybe like "straw"-it isn't off white or ivory. It is just decorative enough without being "busy". Very nice rug-so glad I got this one. October 27, 2012
Looks Cheap If i hadn't bought this on-sale, I would return it. It's a light brown color w/ dark brown lettering. The stitching/fibers in the rug are quite large. I've had the rug for a week and it still hasn't flattened out yet. Also, it's very thin. October 22, 2012
perfect rug BUT color is NOT WHITE So far I like the rug alot EXCEPT the picture is very misleading...it is a golden rug - NOT WHITE. White would have been beautiful but the golden color still looks ok in our mud room. Nice lighter outdoor/indoor rug and has a strong "tough" feel to it. October 20, 2012
Nice enough for indoors I'm very happy with the rug. I needed something durable enough for my desk chair to roll on, but still elegant enough for my office. It's the perfect thing for what I needed. October 18, 2012
Fantastic Find Both durable and visually appealing. Perfect for use in our kitchen. It should be shipped with design side up so that it lays flat. February 22, 2012
Beautiful Rug Very pleased by this rug. I currently am using it in my hallway but this summer I can not wait to use it out by the pool. The style will match any decor. February 10, 2012
Charming rug Put the rug in guest room - low traffic and minimum care. Still trying to figure out what it says - French dictionary in hand. Only problem is that it has creases from being rolled/folded which should go away in time. July 13, 2012
This product was not the quality I anticipated. It was rather lightweight and flimsy. It arrived rolled tightly and after 2-3 weeks the waves still have not totally relaxed. However, the shipping was really prompt, and the order arrived before I expected it. November 26, 2011
Great to look at. Loved it with my french decor. Gives a chic look to my apartment. July 1, 2012
Poor Website Depiction, Great Rug The previous reviews are correct; the rug is more of tan color and not ivory/cream as depicted online. Another thing I found is that when you are on top of the rug, the antique lettering does not look like writing. You can only tell that it is writing when you are further away. With that being said, I still love the rug. The color has grown on me and the lettering issue doesn't bother me. I would still recommend this product, just be aware of what you are really purchasing. May 3, 2012
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